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• Express interest in employment with us to fill casual vacancies
• Various locations in ACT, NSW, QLD, SA, TAS, VIC & WA
• From $43.21 per hour (plus 15.4% superannuation)

Are you client focussed and ready to make a real impact?

Our clients matter to us – and we need people who will help us make a difference for those clients who need our help.

Last updated 7 October 2026

Ideal candidates for these jobs, will have outstanding customer service skills, be great problem solvers, tech savvy and quick to learn. You will need to be flexible and ready to learn new skills to help us with our changing work and the changing needs of our clients.

In Frontline Operations, you will help us manage client accounts, resolve client enquiries and process forms that help the Tax and Superannuation system work. This might involve a variety of channels including phones, web chat and processing in our systems.

About the area

Frontline Operations supports the community by helping clients navigate the tax and superannuation system. We assist with enquiries and resolve issues through our digital channels. You will be part of a dedicated team contributing to the important work we do here at the ATO - helping Australians access the services and support they need.

What we offer

Most casual roles sit within Frontline Operations and range from APS 1 to APS 3 levels. We offer a flexible environment with a variety of shift times.

As an example as an APS 2 casual employee, you can be paid from $43.21 per hour (plus 15.4% superannuation) for the hours you work.

Candidates who are not current ongoing employees of the Australian Taxation Office (ATO) will need to complete a pre-engagement integrity check.

Learn more about Our integrity checks.