Leasing Agent Interview Questions

"I'm pursuing a career as a leasing agent because I really enjoy working with people and want to continue doing that in my career. Due to my experience as a leasing clerk in the past, I gained a strong interest in property management, and I would love to apply my organisation and sales skills to this position."

"I think the day-to-day duties of a leasing agent are typically to assist the property manager in anything they need, negotiate and approve leases, ensure tenants meet lease terms, prepare contracts for property services like maintenance and repair, and compile reports. I know it's also important for a leasing agent to respond to clients having issues and solve them immediately. Overall, the leasing agent helps the leasing process run smoothly."

"I think social media is an effective tool for marketing since so many prospective clients today are using it. In fact, many people use social media to look for apartments specifically, so placing ads there can help reach a large audience and attract many people. I think it's important your advertisement is aaesthetically pleasing and informative to entice potential clients to learn more about the apartment."

"I think the key to effective marketing and sales is being honest and clear about the features of an apartment. People usually know exactly what they're looking for when searching for a place to live in terms of cost, location, and other factors, so if you're as upfront about that as possible, you can attract clients. I also enjoy being genuine in my personality when I interact with prospective tenants."

"I think the best way to stage a rental property is to use furniture, decorations, and other styling that's neutral and appealing to a wide audience. When I've staged properties in the past, I've always made sure the paint is new and the spaces are clean. I also rent furniture to find high-quality staging options in the budget of the property manager."

"In my previous role as a landlord, I collected payments from my tenants each month and charged them late fees if applicable. I made sure to monitor whether tenants were adhering to the terms of the lease and following the regulations of the property owner. I also communicated with various maintenance and repair services to solve plumbing, electrical, and other issues with the property, making sure to get owner approval beforehand."

"In my previous roles, I've managed the maintenance of the lawns and exterior landscapes of rental properties by coordinating with landscaping services. I've also worked with HVAC service workers and others to ensure all rental properties adhere to local building regulations. I made sure to continuously monitor the appearance properties to address any maintenance issues as soon as possible."

"If I noticed or was notified that a tenant violated the terms of their lease, I would first investigate the situation to gain an accurate understanding of it. If I found the tenant was in fact in violation, I would provide them with a written notice and send certified letters to inform them of the eviction. If necessary, I would call law enforcement if the tenant stayed on the property for more than 30 days."

"The first thing I would do is make sure I follow any property protocol in place for handling these kinds of situations. I would listen to the client and be understanding about whatever issues they're experiencing, and I would send a maintenance worker to help them mitigate the impact of the flooding. This may involve sweeping water out of the apartment and instaling dehumidifiers."

"While I try my best to keep my clients happy, I've had to deal with an unhappy client. When a client was dealing with a maintenance issue and tried to contact a colleague, they received no answer. They eventually reached me and were angry with the lack of communication. I apologised to them and made sure to ask them about what issue they were experiencing. I then sent maintenance workers to solve it right away."

"In my last role, I was in charge of training a team of five new hires. The experience was really rewarding for me since I got to teach them many effective techniques that would help them succeed as leasing clerks. This included sales and marketing techniques like cold-calling, property management information, and even staging and touring apartments."

"I think the key to maintaining the organisation of multiple properties and tenants is using a digital organisation and filing system. I use specific real estate software to keep track of the unique properties I work in and the different clients I have. This helps make sure I can provide the correct services for each property and client."

"I actually have experience with an extensive renovation project in my own home. My partner and I are currently in the middle of renovating an older home to make it liveable for our family. I have absolutely loved this process, but I've also learned how much work renovation can take. I know unexpected issues almost always arise, but I enjoy overcoming challenges and doing everything I can to reach the goal."

"I think the most important part of negotiating is being confident about the value your product offers and the price you chose for it. I think it's also critical to listen to the needs of the prospect to ensure you can meet them. I love the negotiating process because I enjoy interacting with people and finding a solution that works for everyone."

"I think the biggest strength I have that would aid me in a leasing agent role is my ability to work with people. In my previous roles, I built a reputation for my customer service skills and my habit of building positive relationships with clients. I think this is because of another strength I have in problem-solving. I enjoy tackling unexpected issues and practicing creativity to find the perfect solution."