How to write an Account Manager job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Account Manager job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Account Manager job titles

    Account Manager
    Senior Account Manager
    Portfolio Administrator
    Account Manager (Full-Time)
    Account Administrator

Account Manager job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of an Account Manager job summary

A leading telecommunications corporation seeks an experienced Account Manager to take over all customer account management responsibilities. The successful applicant will focus on acquiring additional revenue streams from existing clientele as well as bringing on new customers who can benefit from our product offerings. As Account Manager, you will be responsible for meeting monthly and quarterly quotas while maintaining a high level of customer satisfaction. You will report to the Account Management Supervisor and manage a minimum of 175 accounts (with a maximum of 250) at any given time. We’re looking for a sales-oriented professional who values productivity and customer engagement.

Account Manager responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Account Manager responsibilities

    Develop and oversee customer retention campaigns
    Participate in and improve upon in-house brand promotions
    Engage with a minimum of 10 customers per day via live contact and follow up with all prospects within two days
    Learn and recognise triggers based on customer behaviour and engage with customers who request to terminate or downgrade service
    Manage budget and hit or exceed monthly quota as established by Account Management Supervisor

Account Manager qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Account Manager skills

    Bachelor’s degree required
    1+ years’ experience in account management
    Advanced problem resolution skills and communication abilities
    Excellent word processing and spreadsheet skills
    Ability to anticipate customers’ needs and match them with appropriate products and services
    Comfort with working under pressure in a fast-paced environment
    CPA certification preferred

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