How to write a Credit Controller job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Credit Controller job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Credit Controller job titles

    Credit Analyst
    Commercial Credit Controller
    Credit Risk Officer (Part-Time)
    Consumer Credit Review Manager
    Director of Credit Risk

Credit Controller job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Credit Controller job summary

Our growing company is looking for a Credit Controller to handle credit assessments, decisions and terms and conditions. The successful applicant will possess strong critical thinking and decision making skills. Your work will play a major role in maximising revenue and mitigating credit risk. The ideal candidate will be excited to collaborate with our sales and marketing departments to implement an effective credit control system and resolve loan issues. You should have experience interacting and working with customers to ensure their needs are met and their credit fits in with the current risk portfolio. You should also understand when it’s appropriate to renegotiate payment plans. The Credit Analyst should be prepared to provide financial reporting and analysis to C-level executives, obtain feedback and make appropriate improvements.

Credit Controller responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Credit Controller responsibilities

    Check customer’s credit and approve or deny applications based on company standards and requirements
    Negotiate payment plans with customers and set up loan terms and conditions
    Maintain accurate records of loans, analyse the effectiveness of the company’s credit control system and implement changes to improve profitability and reduce bad debts
    Ensure customers pay on time and chase any overdue invoices
    Develop the credit control system in collaboration with Sales, Marketing, Finance and company executives
    Improve and implement debt collection processes when there are any overdue invoices or payments, and initiate legal procedures if necessary

Credit Controller qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Credit Controller skills

    Excellent teamwork, organisation and communication skills
    Strong analytical skills and an eye for detail
    At least a bachelor’s degree in accounting, finance, business, mathematics or related field
    Proven track record of making successful credit decisions
    Familiarity with data entry and analysis
    The ability to listen to customers and negotiate winning solutions

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