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IT Support Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated 16 July 2025
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An IT support specialist assists users in organisations with computer- or software-related issues. Their duties include installing and updating software, servicing and maintaining hardware and IT equipment, running networks and troubleshooting technical problems related to the IT systems and equipment.

IT support duties and responsibilities

An IT support specialist typically has the following duties and responsibilities:

  • Providing technical support to users
  • Prioritising and escalating issues as needed
  • Installing hardware and software
  • Advising users on which steps to take to fix minor IT problems
  • Troubleshooting and identifying causes for hardware malfunctions or software errors
  • Network administration
  • Monitoring performance of IT equipment and computer systems in an organisation

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IT Support Job Description Examples:

Example 1

DYN. I.T. Solutions is a rapidly growing I.T. company servicing Newcastle and surrounds.

Our focus is to support local businesses in achieving their I.T. goals, while providing a fair price and exceptional service.

Due to our growth, we are now looking for a suitable I.T. Support Engineer to join our highly skilled team.

About the role;

  • Monday to Friday
  • 9am 5pm
  • Afterhours support as required
  • Located at Belmont NSW

    Your responsibilities will include:

  • Helpdesk support
  • Onsite support
  • General I.T. support
  • Phone support

    Preferable:

  • Current driver's licence
  • Proven ability to problem-solve and diagnose
  • Experience with Windows/Mac
  • Excellent phone/verbal manner
  • Multi-tasking ability
  • Be able to work successfully as part of a team and/or independently, as required

    Should you feel you are a good fit for this role, please submit your resume and cover letter to [website]

    Please note: this role is not remote. We require the successful applicant to not only work in the office with us, but to travel to our clients in and around the Newcastle location.

    Job Type: Full-time

    Salary: $60,000.00 – $75,000.00 per year

    Schedule:
  • Monday to Friday
  • On call
    Supplemental pay
    Location: In person

    • Example 2

    IT Support Specialists

    Duration: Long term contract role

    Install, configure, setup and Provide 1st and 2nd line IT support to end-users for MS Teams and MS 365.

    Must have certification in:

    - MS-700 - MS Managing Microsoft Teams.

    - MS-900: Microsoft 365 Fundamentals

    Responsibilities:
    Collaborate with senior technical professionals to design, implement, and support Microsoft and Zoom unified communications solutions for our clients.
    Assist with the installation, configuration, and maintenance of Microsoft Teams, MS365, Zoom and related technologies.
    Troubleshoot and resolve technical issues related to unified communications platforms.
    Conduct system audits and assessments to identify areas for improvement and implement appropriate solutions.
    Assist with customer training and provide technical guidance to ensure successful adoption and utilisation of unified communications solutions.
    Stay up-to-date with the latest industry trends and advancements in Microsoft unified communications technologies.

    Requirements:
    Microsoft certifications (e.g., MS-700, MS-900)is a MUST
    Strong understanding of Microsoft and Zoom unified communications technologies,
    Familiarity with Microsoft Office 365 and Azure environments.
    Excellent problem-solving skills and ability to troubleshoot complex technical issues.
    Effective communication skills with the ability to interact with clients and team members.
    Strong attention to detail and ability to prioritise tasks effectively.
    Self-motivated and eager to learn and grow within the organisation.

    Job Type: Contract
    Contract length: 6 months

    Salary: Up to $500.00 per day

    Schedule:
  • 8 hour shift



    Ability to commute/relocate:
  • Sydney NSW: Reliably commute or planning to relocate before starting work 900 and MS 700 (Preferred)

    • Example 3

    Microcel invites you to submit your application as an experienced IT Support Technician to join our team of subcontractors and provide technical support to staff and students in Victorian Government primary & secondary schools. The ideal candidate will be hired as a subcontractor and have a strong understanding of Microsoft Windows and Apple operating systems, as well as experience with network administration and server support.

    Position Details
  • Location: Baden Powell P-9 College (Hoppers Crossing, Melbourne, Victoria)
  • Weekly Hours: 20.40 hours
  • Hire Type: Sub-contractor

    Note: The successful candidate will have the opportunity to utilise an additional four credit hours each week.

    The hourly rate offered for this Sub-Contractor position is up to $50.00 (ex GST) dependant on experience.

    The closing date for applications is 13 June, 2024 5:00 PM. Late applications cannot be submitted.

    The successful candidate will require high level, advanced technical skills in:
  • Windows Server Technologies
  • Service and management of Windows and Apple devices
  • Network Administration

    Responsibilities:
  • Administer and support the school's IT infrastructure, including servers, networks, and desktop computers
  • Provide technical support to staff and students with a variety of IT issues
  • Troubleshoot and resolve hardware and software problems
  • Install and configure new hardware and software
  • Maintain the school's IT documentation

    The following attributes will be highly regarded:
  • Relevant experience in an educational setting, along with knowledge of wireless deployment and Department initiatives.
  • Previous experience with planning, deployment and management of 1 to 1 user/devices in a high quality school environment.
  • Demonstrates the ability to plan and run ICT professional development sessions and work collaboratively with the Schools’ ICT Management, teaching and learning teams.
  • Innovate and expand the school’s ICT software, hardware, device management and service solutions for the continuous improvement to ensure high quality services to students and staff.
  • Management of the ICT infrastructure and equipment at school that develops student learning opportunities and ensures compliance with DET policies and procedures.

    Personal attributes:
  • Motivated, self-starter - able to work autonomously, or as part of a team as the work dictates.
  • Resourceful - able to find and research information to derive appropriate solutions to problems.
  • A good communicator - able to clearly communicate using appropriate language to accommodate the stakeholder.
  • Ability to troubleshoot through systematic processes of observation and elimination.
  • Excellent problem-solving and troubleshooting skills
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team

    Additional Information:
  • The candidate will need to have a current ABN (Australian Business Number).
  • A valid Working with Children Check is required to accept the Letter of Offer for the successful candidate.
  • A Skills Matrix will need to be completed in full as part of the application process ( a link will be emailed to you upon receiving your application). It is imperative that the Skills Matrix is completed in full and that all details are accurate. Your application will not be considered without a completed Skills Matrix.
  • Candidates previously stood down for misconduct will not be provided to the selection panel for consideration.

    Job Type: Part-time

    Pay: Up to $50.00 per hour

    Expected hours: 20.40 per week



    Experience:
  • IT support: 1 year (Required)

    Language:
  • English (Required)

    Licence/Certification:
  • ABN (Australian Business Number) (Required)
  • Working with Children Check (Victoria) (Required)
  • Skills Matrix (or willing to complete online) (Required)

    Work Authorisation:
  • Australia (Required)


    Work Location:
    In Deadline: 13/06/2024
    • Our mission

    Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

    Read our editorial guidelines

    What does an IT support specialist do?

    IT support specialists are tasked with helping users who are experiencing technical difficulties with their computer hardware or software. They assist with troubleshooting and give easy-to-understand instructions to solve problems, either in person or via telephone or email. Part of this process involves prioritising and escalating issues to resolve more urgent issues first.

    An IT specialist also oversees and administers networks and installs, sets up and updates software and hardware as needed. Sometimes, they may also train other employees in IT systems, especially office and corporate software.

    IT support skills and qualifications

    To successfully work in IT support, it helps to have the following skills and aptitudes:

    • Excellent analytical and problem-solving skills
    • Good communication skills and client focus
    • Ability to explain technical issues in lay terms
    • Sound knowledge of IT systems, software and hardware
    • Patience and keen desire to help others
    • Willing to continually learn and stay up to date on technological developments

    IT support experience requirements

    When hiring an IT support worker, look for the relevant qualifications and experience in an IT environment. For most roles, it will be advantageous if a candidate already has some years of professional IT support experience under their belt to best support your organisation.

    IT support education and training requirements

    Working in IT support in Australia has no standard formal education requirement, but applicants typically have a tertiary qualification in computer science, information technology or a related field.

    Many IT support specialists will have completed a Certificate III in Information Technology / Diploma of Information Technology offered by TAFE or a registered training organisation, or a Bachelor of Information Technology from a university.

    IT support salary expectations

    According to Indeed Salaries, the average salary for an IT support specialist is $74,802 per year. This salary is consistent around the country, with similar rates being reported in all areas. However, notably, universities are offering significantly above-average salaries for their IT support teams, with some hitting the six-figure range.

    Job description samples for similar positions

    There are a few roles that are similar to IT support. Read the descriptions to determine if you need to hire one of these experts in addition to or instead of an IT support specialist:

    IT support job description FAQs

    Why do I need to hire IT support?

    Technology is the backbone of many businesses today. If something goes wrong, this can lead to production standstills, calculation errors and ultimately financial losses. So, it pays to have IT support staff who can keep all IT systems running smoothly and promptly troubleshoot and rectify issues as they arise. IT support also helps all employees to stay online and remain productive without any downtime due to technical errors or software malfunctions. Investing in IT support staff is, therefore, a good choice for any organisation.

    What qualities make a good IT support specialist?

    When hiring for an IT support role, look out for certain qualities that make for a particularly successful candidate. These include patience and persistence, as users may not always be able to explain their problem in technical terms, and it may take some trial and error to work out what the issue is and how to fix it.

    Excellent problem-solving skills will also make your IT support staff stand out and help you keep costs down as they will minimise errors and downtime for your company.

    Does IT support need to be on-site, or can it be provided remotely?

    Many IT support services can be provided remotely, as the IT support member can usually log in to your IT systems from anywhere and even gain remote access to staff computers. However, as IT support is also responsible for setting up and maintaining hardware, it is recommended to have at least one IT support staff member on your premises. This will enable them to quickly examine and troubleshoot your physical IT equipment when required. If your organisation has a server room, having IT support on the premises is also highly recommended.

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    Job Description Examples

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