Concierge Job Description [Updated 2025]

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Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

Concierge job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Concierge
Head Concierge
Hotel Concierge
Concierge (Part-Time)
Front Desk Agent

Hire your next Concierge today.

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Hire your next Concierge today.

Post a job

Concierge Job Description Examples:

Example 1

We are seeking talents with hospitality or corporate real estate experience who would enjoy a balanced lifestyle, as we offer employment from Monday to Fridays without any night work.

Our business is based on 5-star customer service experiences within the wider industry of commercial real estate, looking after some of the most prestigious building and companies in Sydney.

As we have several locations on offer, we can accommodate most residents of Sydney.

Duties/Responsibilities

Provide guest satisfaction from the initial welcome to the farewell

Understanding the building facilities, floors and amenities

Provide supervision, support and ongoing training to new staff members

Process and assist tenants, guests, visitors and third parties with direction and detailed information

Have the necessary skills and training to actively resolve complaints and challenges presented by guest or tenants

Overlooking the reception and lobby

Benefits and perks

Go through the internal development program

Ongoing career coaching and training to prepare for next career goal or transfer

Build your personal brand and develop your career with an iconic company

Be part of a growth orientated company with offices in Asia, Europe and USA

Uniform and complimentary dry cleaning provided

Apply [website]

Job Types: Full-time, Part-time, Permanent

Schedule:

8-hour Monday to Friday

Example 2

We provide concierge services to luxury buildings for hotels and private residential that are mainly located in the CBD. If you have a can do attitude, good work ethics and a calm attitude, please apply.

Description

Greet residents and visitors upon arrival.

Be the primary point of contact for residents.

Ensure that the lobbies and lifts remain clean.

Provide access to guests and contractors.

Handling of residents and building keys.

Receive and stow parcels until collected by residents.

Direct deliveries such as Uber eats, Woolworths home deliveries etc.

Notify the Building Manager of any building maintenance matters or resident concerns

Assist in maintaining the security of the building by viewing CCTV, ensuring unauthorised personnel are identified and reported.

The successful applicant would be required to work casual shifts, between 8 and 16 hours per week, Monday to Friday between 3pm to 11pm or 11pm to 7am and some weekends between 7am to 3pm, 3pm to 11pm or 11pm to 7am. Other shifts could become available to cover annual leave and sick leave. Full training provided.

Previous experience as a concierge, front desk reception or any type of customer service roles would be an advance. But no experience needed if you would like to start your career in this field.

You will be responsible for always maintaining a polished appearance and a professional and positive attitude to best reflect the company.

Job Types: Part-time, Subcontract, Casual

Salary: $25.00 – $30.00 per hour

Schedule:

8-hour shift

Work (Preferred)

Example 3

Company Description
EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney and foster an environment of transparency, collaboration, respect, and integrity.
At Excel, we realise that people are our greatest asset. Our staff are supported by a team of dedicated professionals at Head Office, many of whom have been promoted internally from within our sites. Our work culture is something we are proud to maintain, and we are looking for an ambitious, friendly, and capable individual to join our company.

Job Description
Excel is looking for passionate people who are just as excited about exceptional services as we are.
Customer service experience is valued
Full-time hours, 3pm-11pm Monday through Friday.
The focus of this role is to deliver industry-leading concierge services to owners and residents of high-end Sydney-based apartment complexes. Our concierges act as the face of the building and provide a professional welcome to residents. This role also includes assisting the Building Manager to maintain the site, communicating between Building Management and the residents, and providing exceptional service experiences that bonds Excel to the clients and their guests.

Responsibilities will include:

Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.

Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.

Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.

Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.

Distributing and securing all resident keys, security devices and parcels or dry cleaning.

Internal and External Patrolling.

Completing Incident Reports when necessary and responding to emergencies.

Ensuring entry and lifts are tidy and presentable.

Working hours: Monday to Friday from 6am to 2pm

Qualifications*
Qualifications*

Ability to build rapport with residents and cooperative relationships with the team.

Front of house or customer service experience.

Proven quality written and verbal communication skills.

Computer literacy, use of Microsoft Word and Excel, and database management systems, and e-mail.

Capability to work within a team environment and follow Site Procedures and Company Policies.

Be professionally presented.

Punctuality and proactivity.

Additional Information
Please visit our website [website] and watch our video below.
Remember to submit a copy of your resume as part of your application.

Uniform provided:

o Men's Uniform - Black business suit, tie, lapel pin and name badge.
o Women's Uniform - Black business suit, scarf, lapel pin and name badge.

Training provided.

Immediate start is available.

We take this opportunity to thank all applicants in advance and advise only short-listed candidates will be Sydney, Sydney NSW 2000

Job Type: Full-time

Example 4

Concierge

Increased HIGA Award Rates

Beautiful location on the Elizabeth Quay waterfront

Training and Career Development opportunities within an international brand

Discounts on hotel rooms and food and beverage within Marriott

Discounts on retail venues around the location

Recognition and wellbeing programs

Marriott Life with the Works Paid Birthday Leave, Sabbatical Leave, and Parental Leave

Free Employee Meals

Laundry Benefits

Position Summary

Monitor club lounge for seating availability, service, safety, and wellbeing of guests.

Maintain cleanliness and condition of bar, bar unit, tables, and other tools.

Prepare and serve hot, cold, and/or alcoholic beverages.

Stock ice, glassware, and supplies.

Anticipate and communicate replenishment needs promptly.

Wash dishes and serving utensils as needed.

Complete opening and closing duties.

Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.

Secure liquors, beers, wines, coolers, cabinets, and storage areas.

Document pertinent information in department logbook.

Forecast additional meal requirements and communicate special requests to the kitchen.

Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, and support team to reach common goals.

Comply with quality assurance expectations and standards.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 12.5kgswithout assistance, and stand, sit, or walk for an extended period of time or for an entire work shift.

Perform other reasonable job duties as requested by Supervisors.

Skills & Experience

Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)

COVID Hygiene Certificate (from Australian Hotels Association)

Passion for customer service

Unrestricted working rights for Australia

Only shortlisted candidates will be contacted to go through our selection process.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Type: Full-time

Benefits:

Employee discount

Free food

Gym membership

Maternity leave

Parental leave

Professional development assistance

Referral program
Schedule:

Public holidays

Shift work

Weekend availability
Supplemental pay types:

Overtime pay

Penalty rates

Licence/Certification:

RSA (Required)

Work Authorisation:

Australia (Required)

Shift availability:

Day Shift Shift (Required)

Example 5

About us

Aura by Livewell Communities is South Australia’s exclusive luxury retirement resort located in Findon. At Aura, we offer a life of leisure, comfort and convenience, where our residents are free to enjoy their retirement to the fullest. Our restaurant, Allison's Kitchen, offers an exquisite culinary experience for our residents. We understand the importance of maintaining an active lifestyle in retirement. That's why we offer a range of amenities that cater to our residents' fitness needs. Our fully equipped fitness centre and aerobics studio provide ample space to work out and stay fit. Residents can also take a dip in our luxurious indoor heated pool, which is perfect for swimming laps or just relaxing and unwinding. We also offer a chauffeur service which allows residents to remain social and up to date with medical needs and appointments.

Qualifications & experience

Experience in a similar multitasking role is essential.

Comfortable multitasking and prioritising tasks without guidance.

Strong communication skills and confident with technology and learning new programs.

Valid Driver's Licence.

First Aid Training or willing to complete.

Ability to contribute positively as part of a team, helping with various tasks as required and demonstrate respect for coworkers and are approachable and helpful at all times.

Must meet the requirements pertaining to all legislation relevant to resident / client care and accommodation and employer/employee and employee/employee relations e.g., Aged Care Act 1997 and National Health Act 1953.

Must be available for Day Shift (7:30am - 3:30pm) or in the afternoon/night (3:30pm - 11:30pm) 7 days/week

Tasks & responsibilities

Speak with residents and visitors in a warm and friendly manner and answer any questions they may have, including on the phone. Assist with direct requests from current residents and those moving in or out of the facility. This includes helping residents to make bookings for activities and services.

Maintain confidentiality in all aspects. Keep detailed and accurate information regarding resident complaints and incidents on site

Chauffeur residents in a safe and timely manner.

Assist with events including the planning, preparation, set up, and pack down of the event.

Maintain the concierge/reception and all common areas following the schedule for cleaning. This includes scrubbing floors with professional equipment, sanitising, dusting and vacuuming. This also includes opening and closing procedures of the services and facilities.

Receive deliveries, sort and distribute incoming mail and parcels.

Monitor usage of consumables and keep communal areas, bathrooms and the admin area stocked.

Create newsletter content for Aura’s PlussCommunities App in conjunction with management.

Monitoring security of the premises, check buildings are secured, monitor CCTV. This includes managing visitors and trades onsite using the sign in system from PlussCommunities.

Use programs such as Jira, OneNote, XERO, Halaxy, ClickSend, and Outlook.

Job Type: Part-time

Pay: $25.00 – $35.00 per hour

Expected hours: 8 – 24 per week

Schedule:

8-hour shift

Afternoon shift

Day shift

Monday to Friday

Public holidays

Weekend availability

Experience:

Concierge/admin: 1 year (Preferred)

Licence/Certification:

Driver Licence (Required)

Work Authorisation:

Australia
Location: In person

Our mission

Read our editorial guidelines

Concierge job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Concierge job summary

Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. We’re looking for a concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. The successful candidate will report to the hotel’s Operations Manager and work with the management staff to ensure prompt responses to guests’ inquiries and to notify the appropriate party immediately of supply issues and other concerns. If you love working with people in a fast-paced environment, get in touch with us immediately.

Concierge responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate
Make reservations at local establishments upon request of the guest
Prepare and display beverage and snack options for guests in the lobby
Assist with the organisation of on-site events, such as weddings and corporate retreats
Direct guests to hotel amenities, including laundry and fitness facilities

Concierge qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

4+ years’ experience in the accommodation industry
ServSafe certification highly desired
Highly refined verbal communication skills
Flexible schedule, including nights, weekends and holidays
Familiarity with RoomKeyPMS a plus
Strong competence in Microsoft Office software
Pleasant phone manner
Basic knowledge of local attractions and destinations
Some data entry skills a plus

Hire your next Concierge today

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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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Concierge Job Description: Top Duties and Qualifications

Concierge job title

Concierge Job Description Examples:

Example 1

Example 2

Example 3

Example 4

Example 5

Find your next great Concierge on Indeed

Concierge job summary

Example of a Concierge job summary

Concierge responsibilities and duties

Concierge qualifications and skills

Hire your next Concierge today

Job Description Examples

Concierge Job Description: Top Duties and Qualifications

Concierge job title

Concierge Job Description Examples:

Example 1

Example 2

Example 3

Example 4

Example 5

Find your next great Concierge on Indeed

Concierge job summary

Example of a Concierge job summary

Concierge responsibilities and duties

Concierge qualifications and skills

Hire your next Concierge today

Job Description Examples

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