IT Manager Job Description: Top Duties and Qualifications

IT Manager

Canberra or Sydney

Salary $95,000K - $110,000 + Superannuation (Pending Experience)

Flexible working environment

Our organisation

Reconciliation Australia is an independent, national, not-for-profit organisation promoting and facilitating reconciliation by building relationships, respect and trust between the wider Australian community and Aboriginal and Torres Strait Islander peoples. Our vision is for a just, equitable and reconciled Australia.

We provide a genuinely flexible working environment, additional leave provisions and a supportive close-knit team with offices in Canberra and Sydney.

The role

Reconciliation Australia has undertaken a significant digital transformation process over recent years. The IT manager will manage the end-to-end IT function within the organisation and will lead internal ICT projects such as the transformation of our Salesforce platform. This role will act as an advisor for the organisation's digital evolution into the future. This role will work closely with the Chief Operations Officer (COO), each of our teams, and partners/providers.

About you?*

Essential:

At least 5 years demonstrated work experience in Information Technology, with relevant degree.

Experience in Project management, or coordination

A demonstrated commitment and willingness to learn about reconciliation between Aboriginal and Torres Strait Islander peoples and other Australians

Self-motivated with ability to set and lead your agenda and workload with minimal supervision

A working knowledge of Salesforce, MS365, SharePoint and supporting platforms

Sound written communication skills with the ability to communicate effectively and accurately to a broad range of audiences

An ability to prepare and interpret flowcharts, reports, schedules and step-by-step action plans

Strong client-facing and teamwork skills

Desirable

Experience working with Aboriginal and Torres Strait Islander communities and senior stakeholders

Experience using project management software and tools (i.e. Asana)

Salary and other details

The salary range for this role is $95,000-$110,000 + superannuation, dependent on experience and qualifications, and is a fixed-term contract to 30 June 2023 with extension depending on funding.

Job Types: Full-time, Fixed term
Contract length: 12 months

Salary: $90,000.00 $115,000.00 per year

Benefits:

Employee discount

Employee mentoring program

Extended annual leave

Paid volunteer leave

Professional development assistance

Relocation assistance

Work from home
Schedule:

8 hour shift

Education:

High School (Year 9-11) (Preferred)

Experience:

IT: 1 year (Preferred)

Work (Required)

Who We Are?

MODE is an international design practice delivering world-class multidisciplinary outcomes locally for our partners throughout Australia and New Zealand, and internationally in the Pacific and South-East Asia. We employ 100+ talented designers who specialise in consultancy services across architecture, master planning, urban design, landscape architecture, interior and graphic design.

As a design practice, one of the key principles we prioritise today is better environments through a unique design process. This enables the design of buildings and spaces (with a focus on integration of internal and external spaces) that are adaptable to inevitable changes, including economic, social, environmental and educative.

The Role

We are currently seeking a highly experienced Group IT Manager to work in our Head Office located in Fortitude Valley, Brisbane.

The Group IT Manager is responsible for the company s I.C.T infrastructure which includes all workstations, servers, printers, core network devices, telecommunications, cloud services and software. The Group IT Manager works closely with management to understand the future needs and direction of the company and recommends technological solutions to problems facing the business. The Group IT Manager position therefore also requires building and maintaining relationships with external service providers and consultants, as well as internally with other members of staff to address their day-to-day requirements.

The role entails a high level of technical competence in a vast range of areas to facilitate the implementation and maintenance of a large, complex and geographically broad network which is an integral part of the business.

As a key member of the MODE Management team, it is expected that this position achieves and maintains the outcomes of the Company in an open and constructive manner within the MODE organisation.

Position Objective:

Provide IT solutions which:

Are extensible and take into account present and future business objectives.

Improve workflow, efficiency and help to streamline business processes.

Are creative and resourceful, cost effective, scalable and resilient.

Provide leadership to the IT team;

Implement and maintain an efficient and reliable company network.

Ensure integrity and security of company data and systems.

Provide IT technical support to all MODE staff.

Major Challenges:

Work with the management team to address business requirements and effectively communicate solutions to solve these issues.

Providing solutions which address the requirements communicated by management and are within budget.

Establish and maintain effective relationships with external and internal resources.

Effectively managing unanticipated disasters or service failures, both internal and external, which are detrimental to business continuity.

Ensuring that the company s I.T infrastructure stays relevant with the fast pace of technological progress.

Effectively managing time between help desk duties and managing infrastructure.

Qualifications and Experience:

Tertiary IT qualifications.

Minimum 3 years in a similar IT Management role;

Additional certification e.g., Cisco, Microsoft (Desirable).

Extremely competent with Microsoft Windows desktop platforms and server platforms plus accompanying technologies.

Experience with a variety of hardware devices and components.

Knowledge of telecommunication technologies and processes.

Familiar with virtualization and Microsoft cloud technologies (Windows Azure, Office 365).

Strong understanding of networking fundamentals.

Competent coding and scripting skills (PowerShell).

Strong communication, logic and reasoning skills, with the ability to maintain composure under stressful circumstances;

Creative, resourceful and able to recognise opportunities;

Why MODE?

We offer you benefits such as:

A creative, collaborative studio working environment

Career development and training

Opportunities to work and with our studios across Australia and New Zealand

Flexible start and finish time arrangements

Employee referral program

Study assistance

Parental leave in line with Government legislation

Mentoring programs

Staff social events including fundraising for external charities

Apply Now

This is a permanent, full-time position available for an immediate start. MODE provide candidates with an exciting opportunity to develop and contribute within our growing practice and further your professional career. Remuneration will be commensurate with experience and skills of the successful candidate.

If you meet the above criteria, please forward through your application including a covering letter and CV. You will be contacted if successful in moving forward to interview stage.

Please also state the job title in the subject line of your application email.

Only applicants successful in obtaining an interview will be contacted, with interviews held immediately.

Job Types: Full-time, Permanent

Salary: From $120,000.00 per year

Benefits:

Employee mentoring program

Free drinks

Professional development assistance

Referral program

Relocation assistance
Schedule:

8 hour shift

Day shift

Flexible hours

Monday to Friday

No weekends

Application Question(s):

How much notice are you required to give your current employer?

Experience:

IT Management: 3 years (Preferred)

Work Authorisation:

Australia (Required)

Application Deadline: Start Date: 03/10/2022