How to write a Medical Office Assistant job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Medical Office Assistant job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Medical Office Assistant job titles

    Medical Office Assistant
    Medical Office Assistant (3+ years’ experience)
    Medical Office Assistant (with Meditech proficiency)
    Medical Office Assistant (Part-Time)
    Medical Receptionist

Medical Office Assistant job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Medical Office Assistant job summary

Our internal medicine practice has an immediate need for an organised, reliable Medical Office Assistant. The successful candidate will be responsible for fulfilling myriad administrative duties in both the front and back of the office, including billing support, scheduling, coding, patient communication and filing. We’re looking for a team player who thrives in a fast-paced environment and enjoys working directly with people. If you have experience in the medical field, you might be perfect for this position. We promote from within, so career advancement is a possibility with this position. We offer excellent benefits.

Medical Office Assistant responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Medical Office Assistant responsibilities

    Answer multi-line phone system and take appointments or direct calls to the appropriate party
    Greet patients when they arrive at the office and provide them with any necessary paperwork or other information
    Collect subsidies and other fees required prior to the office visit or treatment
    Direct patients to the lab area for scheduled blood tests and other tests
    Verify insurance coverage and assist the billing department with processing claims
    Schedule appointments and confirm appointments two days in advance
    Assist patients with re-scheduling appointments and other scheduling issues
    Communicate test results to patients when directed by doctors or nursing professionals
    Inform patients of credit card declines and other billing issues

Medical Office Assistant qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Medical Office Assistant skills

    School leaver’s certificate required
    2+ years’ administrative experience
    Medical office experience a plus
    Professional and courteous disposition
    Excellent communication and time management skills

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