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Hotel Manager Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated 16 July 2025
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Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

Hotel Manager job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Hotel Manager
  • Hotel Assistant Manager
  • Director of Hotel Operations
  • Hotel General Manager

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Hotel Manager Job Description Examples:

Example 1

Position Overview

We at People CAST PTY LTD are seeking a Duty Manager - Functions to work on a temporary, full-time basis at a commercial hotel owned and operated by our client in Melbourne, Victoria.

A competitive salary and a genuine long-term career opportunity are available for the right candidate.

Position Skills Requirements

We are seeking a candidate who possesses the skills to organise and control the daily operations of the venue when on shift, and in particular those pertaining to functions and events held at the venue.

Position Qualifications, Experience, AND Abilities Requirements

We are seeking a candidate who possesses the following qualifications, experience, and abilities:
  • Relevant AQF Associate Degree, Advanced Diploma or Diploma.
  • 2-3 years of relevant, full-time hospitality management work experience.
  • Ability to work on a full-time basis.

    Position Salary

    $75,000 per annum (+ super)

    Position Applications

    Please click “Apply Now” to send an up-to-date resume, together with a covering letter addressing how you meet the criteria for skills, qualifications, experience, and abilities that the position demands.

    No telephone calls at this stage please.

    Job Type: Full-time

    Pay: $75,000.00 per Location: In person

    • Example 2

    We are looking for an experienced Hotel Manager to oversee the daily operations of a established hotel in the CBD as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.

    It is important for the hotel manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.

    The hotel manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.

    The goal is to enhance customer dedication and expand our clientele by strengthening our hotel s reputation.

    Requirements:
  • Extensive experience in front office operations in a management role
  • Experience in developing, coaching & motivating a team
  • Conflict resolution and negotiation skills
  • Ability to anticipate the needs of guests & promptly handle any complaints
  • Exceptional presentation and grooming standards
  • Demonstrated experience adhering to OH&S standards and maintaining a safe working environment for staff and guests

    Job Type: Full-time

    Salary: $90,000.00 $120,000.00 per year

    Schedule:
  • Day shift
    Supplementary Pay:
  • Performance bonus

    Ability to commute/relocate:
  • Melbourne, VIC 3000: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • Hotel management: 3 years (Preferred)

    Work (Required)

    • Example 3

    The Iconic 'Shawsy', The Shaws Bay Hotel, is looking for two exceptional leaders to join our team in the roles of Assistant Manager and Duty Manager.

    What we are looking for:

    We are seeking hands-on, lead from the front Managers to join the team at the iconic Shaws Bay Hotel. These are roles for people looking for long term growth, who are motivated and are driven to succeed.

    With renovation plans in the works, the venue is only going to get better. It is trading well and ready to be taken to the next level. The possibilities are truly endless for a venue of this size and location.

    Your Day to Day:
    You will be responsible for operating the venue whilst on shift, as well as assisting the GM and Head Office team in making the venue a better place to work, visit and play. Our ideal candidates will be efficient and effective at leading and co-ordinating all patrons and staff members within the venue and ensuring our guest experience is second to none. We expect you to be confident in both FOH and BOH management and procedures as well as having the ability to ensure compliance remains a priority at all times.

    A background in live entertainment and large events would be well regarded.

    To be truly successful, we ask that you have

    2+yrs Hospitality Management experience in similar Hotels.
    The ability to lead, train and develop a team.
    High level knowledge of Gaming, Food and Beverage
    An absolute passion for good hospitality and service.
    Experience in entertainment
    Current RSA & RCG, TAB & Keno accreditation

    Job Types: Full-time, Casual, Permanent

    Salary: $65,000.00 $85,000.00 per year

    Schedule:
  • Flexible hours
  • Rotating roster

    Ability to commute/relocate:
  • Ballina, NSW 2478: Reliably commute or planning to relocate before starting work (Required)

    Work (Preferred)

    • Example 4

    Seafarers Getaway is looking for a hotel manager.

    Main responsibilities:

    -Lead operations to maintain superior standards of service and guest satisfaction.

    -Supervise cleaning staff and ensure rooms are cleaned by the required time and of a high standard.

    -Check each room post cleaning and prior to guest entry to ensure that high level of cleanliness and hygiene standards have been met.

    -Lead recruitment, training, and management of new cleaning and front office staff.

    -Perform front office and reception duties including managing incoming bookings, liaising with travel and booking agents.

    -Perform operations in all positions of the hotel, including cleaning, laundry and general groundskeeping as needed.

    -Basic property maintenance, minor repairs and problem solve property operational issues and/or liaise with trades people to conduct maintenance work.

    To be successful in this role, the candidate will need to have the following experience and skills:

    -Minimum 2 years of relevant managerial experience in the hotel industry, with an in-depth understanding of day-to-day hotel operations, sales, and client/guest management.

    -Proven ability to help with general maintenance will be highly regarded.

    -Willingness to help out in all positions of the hotel operations, including cleaning, laundry and general groundskeeping when necessary.

    -Flexibility to respond to a variety of work situations that may be time sensitive.

    -Must be willing to work PM shifts and weekends as and when required.

    -Must be willing to be on call for guests 24 hours per day on a rotational basis.

    -High level of IT proficiency.

    -Excellent leadership, interpersonal and communication skills.

    -Commitment to delivering a high level of customer service.

    -Experience with RMS will be highly regarded.

    Job Type: Full-time

    Salary: $68,000.00 $72,000.00 per year



    Work Authorisation:
  • Australia (Required)

    Ability to Relocate:
  • Apollo Bay, VIC 3233: Relocate before starting work (Required)


    Work Location: In Deadline: 07/10/2023

    • Example 5

    Facility Manager / Venue Manager

    Position Overview

    Manage all aspects of site including retail, hospitality, customer service and site presentation.

    Award Coverage

    Classification Managerial staff

    Under the direction of senior management is required to manage and co-ordinate the activities of a relevant area or areas of the premises

    Directs staff to ensure they carry out their duties in the relevant area or areas of the business

    Implements policies, procedures and operating systems

    Job Functions

  • Acting as a liaison to senior management to keep them up to date.

    Responsible for driving sales, including presentation, stock management and promotions.

    Responsible for ensuring customer service levels are at a maximum.

    Completes operational requirements by by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures and following up on work results.

    Provides all site training and ensure compliance with operations manual and visual standard compliance and personal development plans.

    Maintains staff results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.

    Manage staff labour costs vs sales

    Achieves financial objectives by supporting an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.

    Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

    Secures stock and assets by implementing security systems and measures.

    Responsible for Occupational Health and Safety of the site providing a safe and clean environment.

    Maintains the stability and reputation of the business by complying with legal requirements.

    Scheduling of all maintenance and preventative

    Supports marketing strategy changes by reviewing operating and financial statements and departmental sales records.

    Management and operation of IT software in relation to Point of Sale systems etc

    This outlines the basic duties of the role. This is not an exhaustive list and may change from time to time.

    Skills and Qualifications:

    Experience in established, reputable retail or hospitality environment

    Must posses a positive attitude and work well with other team members

    Excellent staff management skills including training and mentoring

    Customer focused

    Exceptional communication skills

    Strong work ethic

    Tracking Budget Expenses

    Market Knowledge

    Results Driven

    Strategic Planning

    Management Proficiency

    Client Relationships

    Verbal Communication

    Job Types: Full-time, Permanent

    Salary: $50,000.00 $65,000.00 per year

    Schedule:
  • 8 hour management: 1 year (Preferred)

    • Example 6

    FULL TIME HOTEL Manager Wanted!!!

    17 Church Street Nelson BAY PTY Limited trading as Tattersall's Hotel Blayney. 47 Adelaide St Blayney, NSW 2799, is currently seeking talented and dedicated Full Time Hotel Manager for the daily operation of our business.

    Major duties:

    - Managing guest reservations and yielding room rates for maximum revenue.

    - Directing and overseeing hotel reception staffs, security arrangements as well as maintenance of the property.

    - Assessing work requirements for the housekeeping team.

    - Allocating duties to hotel staffs, maintaining attendance records and rosters.

    - Explaining and enforcing Occupational Health and Safety Guidelines at workplace at all times.

    - Hiring, training and managing Hotel staffs.

    - Managing guest feedback and complaints and implementing strategies to enhance the overall guest experience.

    - Organizing and overseeing the operations of the hotel's food and beverage including liquor, gaming as well as managing events such as functions, ensuring smooth operation and meet customer’s satisfaction.

    - Managing financial processes such as budgeting and accounting including preparing annual budget to meet the company’s financial objectives

    - Controlling stock levels, maintain daily or weekly inventory reports and place orders as per requirements for the hotel’s operation.

    - Assisting guests with information about local attractions, arranging tours or transportation services as requested by the guests.

    - Take of reported incidents or injuries and resolving any unsafe work conditions.

    Education/Skills: Relevant Qualifications in Hospitality or at least two years relevant experience

    Salary: A$75,000 – A$85,000+ Superannuation

    Annual Leave: 4 weeks

    Working Hours: 38 Hrs per week

    Interested candidates, please apply online.

    Job Type: Full-time

    Pay: $75,000.00 – $85,000.00 per year

    Schedule:
  • Day shift
  • Evening shift



    Ability to commute/relocate:
  • Blayney, NSW: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • Hospitality: 2 years (Required)

    Language:
  • English (Required)

    Licence/Certification:
  • RSA & RCG (Preferred)
  • Full Driver Licence (Preferred)

    Work Authorisation:
  • Australia (Preferred)


    Work Location: In Start Date: 01/06/2024

    • Example 7

    Hotel Manager

    Location: Monkerai, NSW 2415

    Employment Type: Full Time

    Salary: AUD 60,000 70,000

    Anzsco Code: 141311 (Hotel or Motel Manager)

    Riverwood Downs is a magnificent, multi-award-winning Rural Resort on a 650-acre property just 2.5 hours north of Sydney on the banks of a mountain river in the foothills of Barrington Tops' "World Heritage Wilderness". To understand the diversity, quality and beautiful location of the Resort please visit our website [website]

    We require a skilled and experienced Hotel Manager to join our team. This role is to organise and control daily operations at Riverwood Downs which provides accommodation, meals and other services to our guests. A package will be negotiated based upon the applicant s skill and experience and includes a 3 bedroom cottage on the property.

    Major Duties

  • Managing and overseeing reservation, reception, room service and housekeeping activities.
  • Supervising security arrangements, and garden and property maintenance.
  • Planning and managing bar, restaurant, function and conference activities.
  • Observing liquor, gaming, and other laws and regulations.
  • Assessing and evaluating customer satisfaction.
  • Overseeing accounting and purchasing activities.
  • Ensuring compliance with occupational health and safety regulations at Riverwood Downs.
  • May provide guests with local tourism information and arrange tours and transportation.

    Responsibilities

  • Overseeing all hotel operations at Riverwood Downs.
  • Have a broad understanding of all hotel management operations.
  • Ensure the guests are welcomed in a friendly and helpful manner, ensure that the public
  • areas are kept clean and tidy.
  • Ensure the premises are in peak operative condition to receive & serve the guests.
  • Have a working knowledge of MS Office and become proficient in the hotel management
  • software systems (Innquest & POS).
  • Driving the growth and profitability of the hotel.
  • Assist in implementing and enforcing financial controls throughout the business, helping with control of operating expenses, rostering and purchasing.
  • Report any suspicious persons, activities and/or hazardous conditions to Management.
  • Demonstrate high attention to detail and have the ability to find solutions and implement them with confidence.
  • Be aware and able to enforce Work Health and safety procedures.

    Qualifications:

  • Diploma level qualification plus management experiences or equivalent is a minimum requirement.

    Relevant Experience

  • Minimum of 5 Years of experience as a hotel manager or similar capacity.

    Relevant Skills

  • Excellent ability in Leadership, interpersonal skills, business-minded attitude.
  • Demonstrable aptitude in decision-making and problem-solving.
  • Excellent customer service skills.
  • Outstanding leadership skills and a great attention to detail.
  • Have a desire to work as part of a dynamic leadership team, focused on product excellence, customer satisfaction, high staff moral and profitability.
  • Display good interpersonal skills when interacting with both guests and employees.
  • Well-groomed, polite, and eager to please.
  • Understand and respect the policies and procedure that assist in successfully running the business.
  • To develop and enhance the image and reputation of the Riverwood Downs Brand.
  • Experience in similar capacity.

    Please email your Resume to Toni Hinshelwood Managing Director

    Job Types: Full-time, Permanent

    Salary: $60,000.00 $70,000.00 per year

    Benefits:
  • Housing provided
  • Visa sponsorship
    Schedule:
  • 10 hour shift
  • Every weekend
  • Flexible hours
  • Monday to Friday
  • On call
  • Public holidays

    COVID-19 considerations:
    Our Company is Covid Safe and complies with all Government Guidelines

    Ability to commute/relocate:
  • Monkerai, NSW 2415: Reliably commute or planning to relocate before starting work (Required)

    Work (Required)
    • Our mission

    Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

    Read our editorial guidelines

    Hotel Manager job summary

    A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

    Example of a Hotel Manager job summary

    Our boutique property is seeking an experienced Hotel Manager who will assume the responsibility of improving our level of service to enhance the profitability of our hotel. The successful candidate will ensure that our service departments are working together to create the best possible experience for each guest, and that all preparations for banquets and other special events are done on time. If you have prior experience in a hotel management role, we encourage you to apply.

    Hotel Manager responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

    • Monitor employee performance and offer regular evaluation meetings designed to improve service
    • Keep track of the large event schedule for our property, and ensure events are well managed
    • Maintain a close watch on P&L reports to determine areas where profitability can be improved
    • Collaborate with the hotel accounting group to keep the general ledger books up to date and accurate

    Hotel Manager qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • Bachelor’s degree in hotel management required (master’s degree preferred)
    • 5+ years’ experience in hotel management
    • Strong knowledge of hospitality software and MS Office required
    • Proven leadership experience in a hotel setting
    • Exceptional communication skills and commitment to providing excellent service to hotel guests

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    Job Description Examples

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