Shift Leader job summary
A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.
Example of a Shift Leader job summary
We are looking for a Shift Leader who will consistently deliver strong sales and service results. Offering a superior customer experience is our store’s No. 1 priority, and this location serves more than 100 customers each day. The successful candidate will ensure that the store is properly staffed, team members are on task, and shelves are clean, organized and well-stocked. We are counting on you to keep the business operating smoothly during your assigned shift. In this role, you will partner with other members of management to keep the work environment safe and compliant with all relevant laws and regulations. If you are passionate about working in a retail environment, we look forward to hearing from you.
Shift Leader responsibilities and duties
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.
- Open and close registers for staff members, count register drawers, and resolve cash overages and shortages
- Ensure the shift is adequately staffed
- Develop and assign tasks to staff members, oversee completion of tasks
- Resolve customer issues and approve exceptions to policy for coupons, returns, etc.
- Train new hires and create development opportunities for experienced staff members
- Provide recognition and constructive feedback throughout the shift as appropriate
Shift Leader qualifications and skills
Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.
- 1-3 years of experience in a retail setting
- High school diploma or GED certificate
- Demonstrated ability to deliver excellent customer service
- Strong verbal and written communication skills
- Ability to make decisions quickly and confidently based on company policies and practices
- Experience with organizing and assigning shift tasks and holding staff members accountable for completion
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