Resources
Post a Job

Technical Support Specialist Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated 16 July 2025
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
6 min read

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

Technical Support Specialist job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Technical Support Specialist
  • Technical Support Specialist (3+ Years’ Experience)
  • Certified Technical Support Specialist
  • Technical Support Specialist (Part-Time)
  • Technical Support Agent

Hire your next Technical Support Specialist today.

Post a job

Hire your next Technical Support Specialist today.

Post a job
Close

Technical Support Specialist Job Description Examples:

Example 1

Job Information:

Provides consulting services and expertise to customers and all dealership departments for the support of precision farming products, remote service diagnostics, the John Deere Connected Support strategy and other aligned technology and applications.

Responsibilities:
  • Provides basic Ag Management Solutions (AMS), JDLink and Operations Center support
  • Provides internal and external support for AutoTrac, Documentation/Work Setup, Receivers, RTK Radios, Base Stations and Activations, plus rate controllers, ISO implements, all application controller features, AutoTrac Turn Automation, iTEC Pro, Machine Sync, In-Field Data Sharing and other Automation Activation features
  • Provides basic support to customers and branches for T3rra products and tools, Cotton Pickers, Harvesters, Sprayers and Balers
  • Maintains current knowledge of John Deere and competitive products
  • Completes all training and reports required in conjunction with work assignments
  • Proactively monitors customer machine and uptime alerts
  • Proactively monitors and actions machine connectivity items

    Skills and Experience:
  • Minimum 2 years experience either as a Service Technician or relevant industry experience
  • Proficient knowledge of database software and computer application systems
  • Ability to understand repairs and maintenance following Technical Manual procedures
  • Proficient oral and written communication skills with solid analytical skills
  • Ability to operate with a solutions approach and identify existing/emerging customer needs

    Preferred:
  • Degree in Agronomy, Agriculture, Engineering or Business, Information Technology, Automotive, Agricultural Mechanics or similar experience
  • Dealership sales, service, training, or other related work preferred

    Experience the HP Difference

    At Hutcheon and Pearce we highly value the continuous improvement and growth of our team we offer extensive, ongoing development and training. Enjoy the opportunity to optimize your product knowledge and strengthen professional skills through the specialized Hutcheon and Pearce High Performance Academy and the John Deere University to further develop and grow your career.

    Job Type: hour shift

    • Example 2

    We are looking for 3 skilled Technical Support Specialist to support our Aftersales technical team and provide technical support and assistance to our Dealer network. Working alongside our dealer partners you will resolve field service issues and be the first point of contact to provide solutions to technical issues.

    This is primarily an office-based role, and a hybrid option is available after training,

    Come and join a global company providing sustainable high-tech solutions for farmers feeding the world.
  • An annual incentive bonus scheme
  • Solid professional development opportunities through AGCO University
  • Flexible hybrid option after training



    What a typical day looks like as aTechnical Support Specialist*:*
  • First point of contact for our Dealer network and provide technical support and work alongside our Dealer network to ensure timely solutions.
  • Develop suitable training by preparing course material and present technical training to dealers and internal staff.
  • Visit Dealer sites to perform technical support.
  • Capture and report technical and functional issues, warranty costs and metrics.



    Your Impact

    As a member of our AGCO team, you be at the heart of AGCO Farmer first philosophy and ensure a strong 'farmer first' approach to all activities to product reliability and support, resulting in successful resolution and ensure our customers enjoy an ownership experience that goes well above their expectations.



    Your Experience and Qualifications
  • Prior experience in a similar field of expertise is highly favourable.
  • Good Product & Technical understanding of modern agricultural equipment.
  • Understanding and awareness of the Australian agricultural industry.
  • Awareness of Occupational, Health & Safety requirements.



    To be successful in this role, you bring with you the following attributes:
  • Approachable and willing to help others.
  • Strong communicator with a clear concise manner, both written and spoken.
  • Analyses problems by obtaining, organsing and diagnosing information
  • Self-motivate



    Benefits
  • Competitive base salary
  • A company performance related annual bonus
  • Going above and beyond reward and recognition bonus
  • Continuous inhouse training
  • A supportive workplace culture.
  • And, our "Claim to Fame" the best coffee in Melbourne!



    If this sound like your next career move, we would like to hear from you. Please submit your resume.

    AGCO is an equal opportunity employer, and we encourage applicants from diverse backgrounds.

    Employee development and growth is part of our company culture. If you are looking for an opportunity to work in an inspiring multinational environment for a leading global player of agricultural solutions, we look forward to receiving your application!

    Please note:

    1. As an essential part of our hiring process, you will be required to undertake a National Criminal Check.

    2. You are required to have full Australian work rights as no work/ visa sponsorship is offered with this role.

    Job Types: Full-time, Permanent

    Pay: $100,000.00 – $105,000.00 per year

    Benefits:
  • Employee mentoring program
  • Professional development assistance
  • Salary packaging
    Schedule:
  • 8 hour shift
    Supplemental pay types:
  • Performance bonus



    Willingness to travel:
  • 75% (Preferred)


    Work Location: In Deadline: 29/06/2024

    • Example 3

    TaguchiMarketing is a Melbourne-based software development company that has developed and distributed the Taguchi Digital Marketing Platform (Taguchi *)
  • since 2008.

    We are looking to appoint an enthusiastic Technical Support Specialist whose primary role will be to provide software support for the Taguchi Digital Marketing Platform

    The role of Technical Support Specialist represents an exciting opportunity for a technically-minded individual to join an established but rapidly growing Australian owned and located software development company competing in the global market.

    For the right person, this position represents a great opportunity to join a friendly, dedicated and smart technical team.

    This is an entry-level position and as your experiences in our company grows there will be opportunities to expand your skills across the business and work on a variety of projects.

    Location: The successful applicant will work from the Taguchi Head Office at 607 Bourke Street, Melbourne

    Salary: Package starting from AUD $60,000 (including super) depending on experience and skills.

    Responsibilities:
    The Technical Support Specialist will work within our Technical Support team and report primarily to the Operations Manager and other line managers as required and will work closely with our software developers and with account managers to ensure client support tickets are answered appropriately.

    Specific tasks include:
  • Monitoring and processing client support tickets via a centralised ticketing system within agreed time frames
  • Troubleshooting and providing end-users with a series of actions or instructions to resolve issues or perform certain tasks
  • Escalating and following up tickets with other teams where required
  • Prioritisation & management of open issues
  • Improvement of the Support knowledge base and Support documentation
  • Perform other various tasks as required and in accordance with their skills and personal development

    Key Results Areas:

    The ultimate success measurement for the Client Support Coordinator will be in the quality of the tasks completed and the level of resulting client satisfaction.

    The Person/Skills Required:

    You will be able to demonstrate proficiency in frontend web languages, in particular:
  • HTML
  • CSS

    Experience with some or all of the following would be an advantage:
  • MacOS
  • JavaScript
  • Jira Software
  • Photoshop and/or other creative web-based software
  • Email development or knowledge of email development
  • Experience with the Taguchi Marketing Automation Platform or another marketing automation platform
  • Other markup languages e.g. Markdown
  • GitHub
  • Fluency in written and spoken Japanese

    Quality traits we are looking for:
  • A friendly and positive, can-do attitude
  • A hunger for technical knowledge and enthusiasm to learn
  • Ability to problem solve and excellent attention to detail
  • Ability to collaborate and communicate with both technical and non-technical teams
  • Capability to work proactively, both independently and within a team environment
  • Excellent communication skills (both written and verbal) to articulate complex topics
  • Superior organisational skills and strong work ethic

    Things about you:
    We want to know what makes you tick, what you enjoy hobbies, achievements etc. So come prepared.

    Formal Qualifications/ Experience:

    TAFE or University Graduate in IT, Software Development or Marketing, or equivalent training or experience working with web technologies in a technical capacity.

    Previous employment is not essential, therefore suitably qualified graduates are invited to apply. However, prior experience in a technical or system support role is advantageous.

    Reporting to: Operations Manager

    Important:Applicants must be legally entitled to work full time in Australia. Proof of work eligibility and local references will be required. All Taguchi Marketing Pty Ltd appointments are conditional on the selected applicant passing a successful police background check.

    Employment Type: Entry-Level, Full-time

    Job Type: Full-time

    Salary: From $60,000.00 per year

    Schedule:
  • Day shift

    Application Question(s):
  • Do you require sponsorship?

    Work (Required)

    • Example 4

    About Us:

    Zepto is a rapidly-scaling provider of real-time, account-to-account payments solutions for merchants, and is reimagining the way money moves through the always-on, digital-first economy.

    Our growing team across Australia allows for like-minded, talented, passionate people motivated to help us deliver on our brand promise to #LevelThePayingField

    At Zepto we believe in the power of positive human experiences, and that a deep sense of belonging creates cohesion in our culture. So, even in a remote-first team, you will be a contributor and custodian of that culture. You will also enjoy solving complex problems, and play a key role in creating something truly special as we focus on delivering ‘a better way to pay’ at Zepto.

    #WishYouWereHere



    About the Role:

    As a Technical Support Specialist, you will provide support, education and guidance in the deployment and maintenance of [Zepto’s API] and the diagnosis and resolution of technical problems and issues. You will have the opportunity to play a significant role in delivering responsible, focused and exceptional merchant communications. Having a passion for customer experience, process, technology and collaborative team work is a must.

    Reporting to the Technical Support Specialist Lead, you are the go to person supporting our merchants on all technical queries!

    Working at a scale-up means you have the opportunity to flex your skills in a variety of ways. We are agile and always willing to roll up our sleeves to get things done. You can, however, expect your day to day to be involved in the following:
  • Providing inbound and outbound merchant integration support through resolving administrative and tier 1 technical contacts according to Zepto’s internal and merchant specific SLAs;
  • Create, review and organise help documentation and workflows (i.e. macros and articles) based on any identified gaps, to ensure accuracy of information;
  • Provide insight and advice to key stakeholders, working with other teams on existing and new features/ products before they are released;
  • Maintaining our high support rating through first contact resolution and personalisation of communications;
  • External electronic communications i.e informational updates about our products and services;
  • Maintaining data integrity, collection, use and maintenance of contacts, users and roles;
  • Being on the Support/ Communications Lead rotating roster when it comes to technical escalations or major incidents, participating in post-incident reviews and actioning follow-up tasks if assigned;
  • Working with relevant parties to action ad hoc data requests. This includes interaction with Zepto databases via SQL/Athena tooling;
  • Proactively analysing and identifying bug/ performance issues and escalate as necessary
  • Being the voice of the customer internally, sharing feedback, industry insights and learnings with the internal ecosystem;



    About you:

    You are a solutions-driven individual with 2+ years experience in a customer facing technical support role, ideally within the Financial Services industry. You are customer-centric and known for keeping merchants happy, always focusing on being efficient and informative in every interaction.

    You are curious, adaptable, inquisitive and enjoy learning about how our payments product enables the success of our customers. You love taking initiative to find out about customer needs and contributing their feedback to our Product roadmap. You’re all about the detail, and enjoy managing and creating documentation, processes, workflows to videos and you will become an expert in responding to any frequently asked questions through our help centre.

    Due to your experience, you are confident and calm when managing technical incidents,thrive working in a collaborative environment and have experience working within a fast paced or hyper growth environment. You have a great aptitude for technology and ideally have experience and an understanding of coding principles and monitoring tools such as Datadog and Postman, and reading API and SQL.



    What’s on Offer:

    Zepto has an inspiring Founder story and is a customer-focused, culture-first organisation.

    We’re all striving to achieve our mission and do so while fostering an inclusive culture where you will work with and learn from world-class talent in their areas of expertise.

    This role can be based anywhere in Australia as we work remotely, but you’ll feel connected through our various initiatives and be supported by great leadership to learn and grow. If your preference is to work hybrid or in an office, we have locations in Byron, Sydney and Melbourne.

    We have a supportive learning environment, with access to an individual learning benefit to ensure your curiosity and learning is a priority. You will have access to an Employee Assistance Program, paid parental leave and a compelling incentives program for employee and merchant referrals.

    Job Type: Full-time

    Pay: $70,000.00 – $80,000.00 per year

    Work Location: Deadline: 11/06/2024
    • Our mission

    Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

    Read our editorial guidelines

    Technical Support Specialist job summary

    A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

    Example of a Technical Support Specialist job summary

    Our design and programming teams are the best in the world at creating security software for Windows operating systems, but sometimes customers have difficulty navigating these programs. Therefore, we’re looking for a Technical Support Agent to handle phone support requests from our clients. You will be responsible for walking customers through the process of achieving their goal with the software, whether the problem relates to a user error, a bug or something else entirely. The Technical Support Agent will also be responsible for communicating with our design and programming staff about suspected software problems. If this sounds like a good fit, get in touch.

    Technical Support Specialist responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

    • Walk customers through the process of installing the software on their machines and starting up the program for the first time
    • Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
    • Send technical documentation to customers who have lost or misplaced theirs
    • Refer difficult cases to a senior analyst or support tech
    • Assume remote control over customers’ computers when necessary to resolve problems
    • Make hardware recommendations for customers whose machines cannot support the software

    Technical Support Specialist qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • High school diploma/GED required
    • Minimum 1 year experience in information technology or technical support
    • Extensive familiarity with Windows operating systems
    • Working knowledge of security software options and functionality preferred
    • CompTIA A+ certification a plus

    Hire your next Technical Support Specialist today

    Post a job

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

    No search results found

      Related Articles

      How to Improve Your Job Ad
      Read article
      New Hire Onboarding Checklist
      Read article
      The Recruiting Process for Employers: 15 Steps to Your Next Hire
      Read article