How to write an Inside Sales Representative job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Inside Sales Representative job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Inside Sales Representative job titles

    Inside Sales Representative
    Senior Inside Sales Representative
    Sales Representative (with CRM software proficiency)
    Inside Sales Representative (Part-Time)
    Sales Representative

Inside Sales Representative job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of an Inside Sales Representative job summary

Our event ticketing firm needs an experienced Inside Sales Representative to join our team. This position involves taking incoming calls, booking tickets for customers and processing incoming ticket reservations through our proprietary online portal. The Inside Sales Representative will be responsible for handling customer enquiries promptly and effectively in a fast-paced, team-oriented environment. We experience an extremely high call volume, so it’s important to maximise your time on the phone before moving on to the next caller. In the future, this position might include outgoing calls as well.

Inside Sales Representative responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Inside Sales Representative responsibilities

    Answer phones and book reservations for customers based on availability listed in the system
    Upsell tickets to clients by recommending higher-end seats or suggesting VIP tickets
    Process online reservations and update the system to reflect the new status for each event
    Inform customers of alternative events, concerts or promotions if they are unable to book the tickets they originally wanted
    Respond swiftly and courteously to customer complaints or inquiries
    Follow the suggested script provided to all Inside Sales Representatives
    Capture customer information, including addresses and phone numbers, for future follow-up
    Adjust your sales presentation based on success/fail averages
    Build rapport with customers through friendly, engaging communication

Inside Sales Representative qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Inside Sales Representative skills

    School leaver’s certificate or equivalent required
    2+ years’ inside sales experience (incoming calls preferred)
    Excellent verbal communication skills and telephone manner
    Familiarity with Windows operating systems
    Knowledge of event ticketing registration software a plus
    Proven track record of successful sales experience preferred

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