Resources
Post a Job

Inside Sales Representative Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated 16 July 2025
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
6 min read

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

Inside Sales Representative job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Inside Sales Representative
  • Senior Inside Sales Representative
  • Sales Representative (with CRM software proficiency)
  • Inside Sales Representative (Part-Time)
  • Sales Representative

Hire your next Inside Sales Representative today.

Post a job

Hire your next Inside Sales Representative today.

Post a job
Close

Inside Sales Representative Job Description Examples:

Example 1

  • Interact with Existing Clients
  • Attractive Salary + Bonuses
  • Flexible Working Arrangements

    THE Company

    Our client is a specialist equipment supplier that supports the growing needs of the civil construction, energy and utilities and road and traffic management sectors.

    We are looking for a confident go-getter who enjoys communicating with a broad range of people to join the head-office team.

    THE ROLE

    This pivotal role is the conduit between clients and the sales team. Your day will be busy touching base with clients to gain an understanding of their upcoming projects, keeping the Salesforce CRM details up to date, and internal teams informed to ensure all clients receive a high-quality customer experience.

    ABOUT YOU

  • Experience in business-to-business sales, engaging with existing clients to identify and generate new business
  • Experience with capital equipment (hire / sales), tooling or related products desirable but not essential
  • Excellent verbal, listening and written communication skills
  • Experience using Salesforce CRM or similar
  • An understanding of digital/online marketing to connect with leads to build business relationships
  • Great interpersonal skills
  • Technical aptitude and a willingness to learn
  • Enjoy working in a fast-paced environment

    If this sounds like you and you want to be part of a company who are committed to helping their clients, and developing their people's career, please forward us your resume.

    For more information call 8883 1477 ing job number 5361.

    Job Types: Full-time, Permanent

    Salary: $75,000.00 – $85,000.00 per year

    Schedule:
  • Monday to Friday
    Supplemental pay types:
  • Quarterly bonus



    Ability to commute/relocate:
  • Wetherill Park, NSW: Reliably commute or planning to relocate before starting work (Required)

    Work Authorisation:
  • Australia
    Location: In person

    • Example 2

    Overview

    Ground Labs are global experts in sensitive data discovery. Our software helps companies of all sizes discover, remediate and monitor sensitive personal data across on-premise storage and in the cloud to meet global data security standards. We are headquartered in Singapore with key offices in Dublin (Ireland), Austin (Texas, USA) and Sydney (Australia).

    We are looking to increase our business development and lead generation efforts in ANZ, and this could be the opportunity for you to step up to an Enterprise sales level. Candidate must be driven, has an entrepreneurial mindset and has proven track record in establishing partnerships with clients in the software industry.

    Key Responsibilities

  • Identifying and generating new leads from target business segments
  • Converting new leads to pipelines based on qualification
  • Work with resellers and partners in the region to qualify deal registrations to build pipeline
  • Engagement with clients and prospects, and apply information back to the business and Sales team
  • Work closely with Marketing as part of sales deliverables, and participate in client, partner and trade events
  • Responsible to work with existing customer in annual renewals in effort to increase gross profits
  • Track and reporting your measurable sales activities results on a weekly basis

    Requirement

  • A sales hunter, self-motivated and possessing aggressive sales personality in achieving results
  • Preferably with 2+ years of on-a, B2B sales experience in a highly competitive market
  • Proven successful track record of closing business, selling software licenses/subscriptions
  • A consultative and customer-centric sales approach
  • Excellent interpersonal, communication and presentation skills
  • Able to work under pressure and tight deadlines and follow instruction
  • Proficient in both written and spoken English
  • Well versed in MS Excel, Word and PowerPoint (Salesforce experience is advantageous)

    Job Type: Full-time

    Salary: $60,000.00 – $80,000.00 per year

    Benefits:
  • Professional development assistance
  • Referral program
  • Work from home
    Schedule:
  • Monday to Friday
    Supplemental pay types:
  • Commission
  • Performance bonus
  • Quarterly bonus

    Work (Required)

    • Example 3

    Job title: Inside Sales Consultant
    Location:Remote/Queensland
    Salary: $49k – $52,400. Progression to $59,900
    Working hours: Full-time, 40 hours a week
    Welcome to Epos Now – we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our UK sales teams to support further growth this year. As a sales consultant, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a driven, confident and resilient sales professional, you will take accountability for nurturing your leads, building your pipelines and exceeding your targets month on month. In return, we have a brilliant commission rate (with no upper limit!), so your earning potential is as good as your sales ability. Plus we offer a great career progression plan, fully paid training for the role, and fun, supportive teams.
    What will you do?

    Sales are where the action is! You will:
  • Sell the benefits of our products – no cold calling!
  • Listen to customer needs and identify opportunities
  • Deliver awesome service

    What do you need to apply?
  • Direct sales experience, ideally in a telesales environment
  • A passion for providing an exceptional customer experience
  • Outstanding communication skills, with a great phone manner
  • The drive to meet and exceed your set KPIs
  • Resilience and the ability to have challenging conversations and overcome objections
  • Adaptability and willingness to learn
  • Confidence and a positive attitude

    What might help your application stand out?
  • Phone-based sales experience
  • Previous experience exceeding targets/KPIs
  • Demonstrated ability to problem-solve with customers
  • Being tech-savvy and knowledgeable about current tech/software products

    What will you get in return?
  • Uncapped commission on top of your salary
  • Career progression opportunities our philosophy is to promote internally
  • One month of fully paid induction training and ongoing training opportunities
  • A fun, high-performance culture with a casual business dress and regular social events
  • Loads of employee benefits through our award-winning program!

    Why EposNow?
    Epos Now is a market-leading fintech business. We proudly deliver a top inbound sales service to our customers across the world, with offices in the UK, Australia, and the USA. And our success is evident: our company is now moving towards an anticipated 2022 initial public offering (IPO).
    As part of our development, we also want to ensure our staff get the best from us too. Every employee at Epos Now has a personalised progression plan to identify a clear, achievable career path for success. It's an exciting time to join!
    What are the next steps?
    Interviews for this role are starting immediately, so you could be joining our team very soon! Successful candidates will have a short screening call with our partner company, RecruitmentJunky, before being invited for a video interview with a hiring manager. Ready to begin your career with us? Apply now and submit your application online.
    We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences.

    Job Type: Full-time

    Salary: $49,000.00 – $52,400.00 per year

    Benefits:
  • Work from home
    Schedule:
  • Monday to Friday
  • Weekend availability
    Supplementary Pay:
  • Bonus
  • Commission

    Application Question(s):
  • Are you based in Queensland?

    Experience:
  • Direct sales: 1 year (Required)
  • B2B: 1 year 1 year (Preferred)

    • Example 4

    At Sentis, our mission is to change the lives of individuals and organisations for the better, every day. A world leader in the application of psychology and neuroscience to safety and wellbeing in the workplace, we work with clients across industry to achieve genuine culture change.

    Our team is a highly engaging blend of wisdom, curiosity, creativity and awesomeness, and we use proven insights and an evidence-based approach to offer client-focused consultation, assessment, training and coaching. At Sentis, we live by our values: bring our passion, seek mastery, own it and show we care.

    The opportunity:

    We're looking for an experienced Inside Sales/Business Development Representative to join our Client Solutions Team. In this role you'll be responsible for warm inbound sales as well as cold outbound campaigns across Australia, North America and Europe with key responsibilities including:

  • Execute our Prospect & Lead Generation Strategy working closely with our Marketing team
  • Drive sales prospecting activity: evaluating, nurturing and qualifying leads to arrange meetings for our consulting team
  • Build strong relationships with potential clients by understanding and identifying their needs and how Sentis services can positively impact their organisation
  • Independently execute a range of communication tools with prospective clients, including social media, email, and phone communication
  • Accurately record, update and enter sales data in our systems
  • Bring a commercial nous to looking at how we can best achieve Sentis KPIs and revenue targets

    Sentis is in a period of exciting growth and expansion into different regional and international markets. The ideal candidate will be passionate about developing a client portfolio and can get behind our mission to change lives of individuals and organisations for the better, every day.

    What you ll bring

  • Previous experience in a B2B inside sales role preferably within the consulting, HR, recruitment, education, professional services markets or similar.
  • Proven demonstrable experience in lead generation, nurturing and scoping, and converting leads to opportunities

  • Excellent communication skills with a natural ability to connect with people at a variety of levels within an organisation
  • Highly organised with strong attention to detail, growth mindset and positive disposition
  • Driven to meet and exceed individual and team targets
  • Strong skills in the Microsoft suite of programs

    Bonus points (but not essential)
  • Tertiary qualifications in a business-related discipline
  • Experience in utilising or implementing MYOB, Marketing Automation, CRM, or similar platforms
  • Experience or exposure with clients in the heavy industrial sector including mining, utilities agriculture and government

    Why choose Sentis?

    We have created a great place to work and pride ourselves in investing in our people and culture. In addition to a fun and supportive team culture, you can expect to enjoy:

  • Tailored flexible work arrangements – work from home
  • 5 weeks annual leave
  • Team Days, development days and work retreats
  • Reward and recognition programs
  • Opportunities to contribute to meaningful work
  • Bonus incentive scheme

    We also invest back into the community through annual charitable initiatives and our land conservation program. Sentis is proud to have invested $1.8 million in purchasing, restoring and managing 465 ha of land in the Pillar Valley NSW as part of our commitment to a more sustainable future. To find out more about our land conservation project, please visit [website]

    To learn more about what we do and what your journey could look like at Sentis, visit our website, [website]. To apply, submit your CV and cover letter addressing the criteria above.

    Job Type: Full-time

    Salary: $80,000.00 – $95,000.00 per year

    Benefits:
  • Extended annual leave
  • Work from home
    Schedule:
  • Monday to Friday
    Supplementary Pay:
  • Performance bonus

    COVID-19 considerations:
    All employees are required to be fully vaccinated for COVID-19

    Application Question(s):
  • Are you fully vaccinated against COVID-19

    Work (Required)

    • Example 5

    TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalise their business-critical processes through seamless connectivity.

    TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company's foundation in 2005, TeamViewer's software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs around 1,500 people globally.

    Your role:
  • Introduce, demonstrate, sell and promote all current and new TeamViewer products to Japanese-speaking customers and potential customers over the phone and over the internet.
  • Convert inbound enquiries from potential Japanese-speaking customers into sales opportunities.
  • Contact potential and existing Japanese-speaking customers and convert to opportunities.
  • Follow up outbound activities with respect to potential Japanese-speaking customers and convert into sales opportunities.
  • Provide online demos and webinars of TeamViewer to potential Japanese-speaking customers.
  • Promptly responding to email requests from potential Japanese-speaking customers.
  • Quote and follow up on actions with potential Japanese-speaking customers within expected timeframes.
  • Promote and maintain a high quality, professional, service-oriented company image among Japanese-speaking customers and potential customers.
  • Process any written request from Japanese-speaking customers and potential customers using our proprietary systems (Ticket system, CRM, License Tool).
  • Take care of cross- and upselling activities with our existing Japanese-speaking customers.
  • Update information and activities into various systems as advised by the Senior or Manager.
  • Discuss with your Team Manager about possible ways to improve our process and system, particularly with respect to our Japanese-speaking customers and potential customers.

    We Offer:
  • A base annual salary in the range of AUD $50k to AUD $55k (dependent on experience) plus an attractive commission scheme with realistic targets.
  • Make a significant contribution to the turnover of our company! TeamViewer is used in space. What else can we achieve with your help?
  • Of course, we offer you perks like free fruit, drinks and a variety of health and wellbeing activities.
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 60 countries and speak more than 40 languages.
  • We work hard and play harder! Look forward to company celebrations, team events and other social gatherings.
  • TeamViewer celebrates diversity, and it is one of our core values we take into our business practices. We welcome your application and will never discriminate on the basis of age, gender, race, ethnicity, religious beliefs, sexual orientation, marital, veteran or disability status.

    We are looking for:
  • A bachelor degree in Business, Information Technology, Economics and/or a similar discipline (or international equivalent) is preferred.
  • In the absence of the above qualification, at least five years relevant employment experience is required.
  • Strong oral and written fluency in both the English and Japanese languages.
  • Strong sales talent and enthusiasm for working with people.
  • Advanced knowledge of Windows and good general IT knowledge.
  • Open-minded and team-oriented.
  • Sales driven and self-motivated person.
  • Healthy touch of competitiveness.
  • Creative thinking when it comes to cross-selling approaches.
  • Strong communication skills, enthusiastic, open-minded and team oriented.

    Applications close on 16 July 2022.

    We will commence interviews immediately. Only short-listed candidates will be contacted.

    Job Type: Full-time

    Salary: $50,000.00 – $55,000.00 per year

    Schedule:
  • Monday to Friday
    Deadline: 16/07/2022

    • Example 6

    TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

    Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1,400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

    Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

    About your role:
  • Introduce, demonstrate, sell, and promote all current and new TeamViewer products to Indonesian-speaking customers and potential customers over the phone and over the internet.
  • Convert inbound enquiries from potential Indonesian-speaking customers into sales opportunities.
  • Contact potential and existing Indonesian-speaking customers and convert to opportunities.
  • Follow up outbound activities with respect to potential Indonesian-speaking customers and convert into sales opportunities.
  • Provide online demos and webinars of TeamViewer to potential Indonesian-speaking customers.
  • Promptly responding to email requests from potential Indonesian-speaking customers.
  • Quote and follow up on actions with potential Indonesian-speaking customers within expected timeframes.
  • Promote and maintain a high quality, professional, service-oriented company image among Indonesian-speaking customers and potential customers.
  • Process any written request from Indonesian-speaking customers and potential customers using our proprietary systems.
  • Take care of cross and upselling activities with our existing Indonesian-speaking customers.
  • Update information and activities into various systems as advised by the Senior Manager.
  • Discuss with your Team Manager possible ways to improve our process and system - particularly with respect to our Indonesian-speaking customers and potential customers.

    What we Offer:
  • A full-time base annual salary plus attractive commission scheme with realistic targets in the range of AUD $60k to AUD $80k (dependent on experience).
  • Contract location is Adelaide, Australia.
  • Full product training provided on-the-job.
  • Opportunity for career progression into senior or account management roles.
  • Modern CBD office, public transport friendly.
  • Hybrid working arrangement (some WFH allowance).
  • Quarterly team events, shared staff lunches, and company-wide celebrations.
  • Opportunity to attend events including the F1 and Manchester United games
  • End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms.
  • Well-being offers and retail discounts available through our building host.
  • Help us celebrate diversity; our APAC team come from 22 different nationalities.

    What we are looking for:
  • A bachelor degree in Business, Information Technology and/or Economics (or international equivalent) is preferred.
  • At least two years’ relevant employment experience is required.
  • Strong oral and written fluency in both the English and Indonesian languages.
  • Strong sales talent and enthusiasm for working with people.
  • Advanced knowledge of Windows® and good general IT knowledge.
  • Open-minded and team-oriented.
  • Sales driven and self-motivated person.
  • Healthy touch of competitiveness.
  • Creative thinking when it comes to cross-selling approaches.
  • Strong communication skills, enthusiastic, open-minded and team oriented.

    Applications close 27 June 2024

    We will commence interviews immediately. Only short-listed candidates will be contacted.

    Job Type: Full-time

    Pay: $60,000.00 – $80,000.00 per year

    Work Location:
    In Deadline: 27/06/2024

    • Example 7

    Objective:

    The Inside Sales Representative works with Australian-based customers, creating compelling value propositions around AWS products and services to help deliver on their desired outcomes. Engaging with business and technical leaders, your ability to uncover opportunities and align them with potential solutions will be key to building the relationships and trust needed, to enable growth in AWS.

    General Functions and responsibilities
  • Develop and execute against a territory sales plan that leads to the creation and maintenance of a robust sales pipeline, including opportunities in existing accounts as well as driving net new business in untapped customers.
  • Create & articulate compelling value propositions around AWS over the phone / Google meet.
  • Analyse metrics and data from your accounts to help evolve your strategy.
  • Accelerate customer adoption through education and engagement.
  • Work strategically with AWS consulting and technology partners to effectively deliver scale and end-user value to customers.
  • Assist customers in identifying use cases for priority adoption of Amazon Web Services as well as best practice implementations.
  • Source new sales opportunities through outbound cold calls and emails / social media
  • Understand customer needs and requirements
  • Route qualified opportunities to the appropriate sales executives for further development and closure
  • Close sales and achieve quarterly as
  • Research accounts, identify key players, and generate interest
  • Maintain and expand your database of prospects within your assigned territory
  • Team with channel partners to build pipeline and close deals
  • Perform effective online demos for prospects

    Essential criteria
  • Proven inside sales experience
  • Track record of over-achieving a
  • Strong phone presence and experience dialling dozens of calls per day
  • Proficient with corporate productivity and web presentation tools
  • Experience working with [website] or similar CRM
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Ability to multitask, prioritise, and manage time effectively
  • BA/BS degree or equivalent
  • Teamwork - Contribution to the team reflected in flexibility, working with others, communication and completion of tasks.
  • Client Focus - Focuses on outcomes for the Business and the ability to meet customer needs and requirements.
  • Ownership & Commitment - Always determined to get the job done well to stakeholder (customers, management and other staff) expectations. Follow through and completion of tasks.



    Preferred criteria
  • Experience in sales cloud computing or SaaS (e.g., applications, infrastructure, storage, platforms, data), as well as cloud market and competitive dynamics. But not a MUST and looking to get into Technology sales.
  • Relevant vendor certification
  • Experience in tech consulting work environments.

    Behaviours Required

    Teamwork - Contribution to the team reflected in flexibility, working with others, communication and completion of tasks.

    Client Focus - Focuses on outcomes for the Business and the ability to meet customer needs and requirements.

    Ownership & Commitment - Always determined to get the job done well to stakeholder (customers, management and other staff) expectations. Follow through and completion of tasks.

    Workplace Requirements

    Adhere to human resource policies including anti-discrimination, harassment, bullying, security, privacy, confidentiality and victimisation.

    Adhere to workplace health and safety policies and proactively contribute to maintaining a safe and clean work environment.

    Display a positive attitude and be an active member of the team.

    Follow directions provided by senior members of the team, where authorised.

    Ensure confidentiality at all times and only release confidential information in accordance with company policy or guidelines.

    Job Type: Full-time

    Pay: $90,000.00 – $130,000.00 per year

    Schedule:
  • Day shift



    Work Authorisation:
  • Australia
    Location: In person

    • Example 8

    About Us:

    Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries.

    We are a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.

    About the role:

    Medical Departures Sales agents are responsible for helping patients book their dental appointments at our global clinics via [website] Work duties to be carried out remotely in the coordinator's home or work space. Sales agents (Patient coordinators) are available via phone, WhatsApp, live chat, social media and emailto assist Dental Departure patients with every aspect of planning and coordinating their global dental care.

    Responsibilities:

  • Convert hot inbound leads received by phone, chat, email and other communication channels into appointments.
  • Make outbound sales calls (cold calls) through phone/WhatsApp for warm, cold leads from 1, 3, 6, 12 months prior to convert into appointments
  • Make outbound sales calls (VIP calls) through phone/WhatsApp to remind patients of their pending appointments (1 week, 3 days, the day before appointment date)
  • Make outbound sales calls (VIP calls) through phone/WhatsApp to follow-up with who attended their appointments to see how they are doing and book follow-up appointments (1 week, 3 days, the day after appointment date)
  • Meet and beat daily, weekly and monthly sales targets
  • Accurately document, tag, create follow-up tasks every interaction with prospects and patients into a CRM tool
  • Follow-up with tasks by meeting/beating established SLAs
  • Work within the agreed shift schedule. (Available to work on weekends if required)
  • Answer phone, WhatsApp, email, social media inbound enquiries according to established SLAs
  • Actively listen to patients' needs and recommend the right clinic and or promotion to help patients save money and achieve their medical or dental goals.
  • Attend weekly 1-on-1s, team meetings and training and coaching sessions as required.
  • Help build the world s largest global medical and dental online agency.

    Additional Duties As Required

  • Attend regular team meetings
  • Communicate with team members via phone, web conference and e-mail
  • Preventing unsound or unethical business practices.
  • Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.
  • Support the achievement of the Medical Departures Inc. s sales and revenues objectives
  • Help build the world s largest global medical marketplace

    JOB Requirements:

  • 2-3 years Sales experience.
  • 2+ years Cold calling experience (Outbound call is a must)
  • Fluent in English (verbal and written) need-2-have
  • Ability to handle high volume of email, phone, chat, social media traffic simultaneously (leads & prospects)
  • Experience meeting or beating sales targets
  • Proven experience being in the top tier of sales performance at your previous employers
  • Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding), chat (LiveChat, Olark,
  • Familiarity & knowledge of dental or medical procedures nice-2-have
  • Excellent listening and writing skills
  • > 40+ WPM typing ability
  • Travel savvy - international travel experience nice-2-have
  • Experience tracking and maintaining a sales funnel through CRM (Zoho) and other tools.
  • Ability to work responsibly and productively from a remote home-office environment with good time management.
  • Weekend availability, according to shift schedule (5 days on, 2 days off)
  • Early/late availability, according to shift schedule

    Equipment Requirement:

  • High-speed internet & mobile connections
  • Reliable computer & mobile device with audio and video capabilities

    Job Type: Full-time

    Salary: $3,500.00 – $12,000.00
    per month



    Experience:
  • Cold Calling: 3 years (Required)
  • Outbound Sales: 3 years (Required)
  • Phone Sales: 3 years (Required)
    • Our mission

    Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

    Read our editorial guidelines

    Inside Sales Representative job summary

    A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

    Example of an Inside Sales Representative job summary

    Our event ticketing firm needs an experienced Inside Sales Representative to join our team. This position involves taking incoming calls, booking tickets for customers and processing incoming ticket reservations through our proprietary online portal. The Inside Sales Representative will be responsible for handling customer enquiries promptly and effectively in a fast-paced, team-oriented environment. We experience an extremely high call volume, so it’s important to maximise your time on the phone before moving on to the next caller. In the future, this position might include outgoing calls as well.

    Inside Sales Representative responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

    • Answer phones and book reservations for customers based on availability listed in the system
    • Upsell tickets to clients by recommending higher-end seats or suggesting VIP tickets
    • Process online reservations and update the system to reflect the new status for each event
    • Inform customers of alternative events, concerts or promotions if they are unable to book the tickets they originally wanted
    • Respond swiftly and courteously to customer complaints or inquiries
    • Follow the suggested script provided to all Inside Sales Representatives
    • Capture customer information, including addresses and phone numbers, for future follow-up
    • Adjust your sales presentation based on success/fail averages
    • Build rapport with customers through friendly, engaging communication

    Inside Sales Representative qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • School leaver’s certificate or equivalent required
    • 2+ years’ inside sales experience (incoming calls preferred)
    • Excellent verbal communication skills and telephone manner
    • Familiarity with Windows operating systems
    • Knowledge of event ticketing registration software a plus
    • Proven track record of successful sales experience preferred

    Hire your next Inside Sales Representative today

    Post a job

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

    No search results found

      Related Articles

      How to Improve Your Job Ad
      Read article
      New Hire Onboarding Checklist
      Read article
      The Recruiting Process for Employers: 15 Steps to Your Next Hire
      Read article