How to write a Case Manager job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Case Manager job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Case Manager job titles

    Case Manager
    Senior Case Manager
    Clinical Case Manager
    Case Manager (Part-Time)
    Community Case Manager
    Community Health Worker

Case Manager job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Case Manager job summary

A large senior care centre seeks a responsible Case Manager to oversee our residents’ needs and coordinate with physicians, nurses and other health care providers. We’re looking for a compassionate, care-driven professional who believes in facilitating wellness for patients and their families. The ideal candidate will take initiative in instituting case management policies and communicating with residents in effective ways. They will also take into account budgetary constraints when making decisions about the direction and nature of each patients’ care. If you have experience working with elderly patients, get in touch about this position.

Case Manager responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Case Manager responsibilities

    Communicate regularly with residents and their families about Plans of Care, PT, OT and other treatment protocols
    Answer residents’ questions about their care, treatment plans, illness progression and all other issues so they feel safe and secure in our care
    Devise procedures and protocols for patient admission and filtration so that each resident receives consistent, attentive care through the duration of their stay with us
    Monitor and adjust patient statuses based on changing needs and conditions
    Coordinate referrals both to and from our facility
    Address any patient concerns with appropriate in-house department
    Oversee all intake and discharge activities

Case Manager qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Case Manager skills

    Bachelor’s degree in nursing, social work or related field
    Registered Nurse (RN) licence preferred
    7+ years in a case management position, preferably in a senior care facility
    Strong written and verbal communication skills
    Familiarity with Windows-based operating systems and EHR programs
    Bilingual applicants highly desired

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