How to write a Service Advisor job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Service Advisor job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Service Advisor job titles

    Service Advisor
    Senior Service Advisor
    Automotive Service Advisor
    Service Advisor (Part-Time)
    Service Advisor (Writer)

Service Advisor job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Service Advisor job summary

Our busy used car dealership has recently opened a parts and service center to better serve our customers and to provide in-house warranty fulfillment on previous car sales. To ensure optimum customer service, we’re hiring a Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.

Service Advisor responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Service Advisor responsibilities

    Greet customers when they arrive at the parts and service center and direct them to an available mechanic
    Consult with mechanics about necessary repairs and possible alternatives to expensive work
    Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
    Answer questions about service outcome (after consulting with mechanic if necessary)
    Advise customers about warranty protections and potential cost savings
    Help customers decide between trading in a car and fixing it through our shop
    Manage and oversee the service center’s workflow and scheduling
    Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up

Service Advisor qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Service Advisor skills

    High school diploma/GED required
    Bachelor’s degree or 5+ years’ service advising experience
    Extensive knowledge of automotive industry and parts
    Excellent communication and organizational skills
    Ability to communicate equally well with mechanics, customers and senior management
    Familiarity with R.O. Writer preferred, but not required

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