How to write an Account Representative job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Account Representative job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Account Representative job titles

    Account Representative
    Senior Account Representative
    Account Representative (Medical Sales)
    Account Representative (Part-Time)
    Account Associate

Account Representative job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of an Account Representative job summary

Our inbound marketing agency needs an Account Representative to join our team. We’re looking for the best and brightest talent in the industry and a professional who understands the value of results-driven customer service. The successful candidate will be responsible for all client communications, including taking briefs, conducting brainstorming sessions, communicating results of campaigns and processing complaints or concerns. They will also manage the administrative side of our accounts and make outbound sales calls to generate leads. We offer a competitive salary and bonus structure as well as benefits for the right candidate.

Account Representative responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Account Representative responsibilities

    Familiarise yourself with all current accounts
    Communicate with clients about campaign direction, deliverables and next steps
    Record all transactions relating to client payments
    Generate and distribute invoices for services rendered
    Audit all client files quarterly to ensure accurate record keeping
    Communicate with the creative, accounting and management departments of the business
    Monitor company emails and other communication systems to ensure fast responses to clients
    Meet with clients to discuss future projects and campaigns

Account Representative qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Account Representative skills

    Minimum 3+ years’ experience in marketing
    Bachelor’s degree in marketing, communications or related field preferred
    Experience working with public relations professionals a plus
    Excellent verbal and written communication skills
    Basic accounting skills a plus
    Familiarity with inbound marketing best practices preferred
    Ability to multitask in a fast-paced environment
    Minimum typing speed of 50 wpm (words per minute)
    Excellent number pad skills a plus

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