How to write a Debt Collector job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Debt Collector job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Debt Collector job titles

    Collector
    In-House Debt Collector
    Collection Agency Collector
    Debt Collector (FDCPA Certification preferred)
    N/A

Debt Collector job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Debt Collector job summary

Our debt collection agency specialises in delinquent business and personal loan accounts. As a debt collector, you’ll help clients recover assets as quickly as possible, reducing cash-flow issues and allowing for smooth business operation. The ideal candidate will be excited about the opportunity to help both lenders and borrowers reach a mutually agreed upon payment plan to settle existing past due accounts. As a debt collection specialist you’ll work with debtors on a daily basis, negotiating with clients to come to a payment plan suitable for all parties. We’re looking for someone who is persistent in the face of obstacles and difficult clients.

Debt Collector responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Debt Collector responsibilities

    Manage multiple accounts for delinquency and debt collection efforts
    Locate and contact debtors about outstanding obligations
    Send out past due notices for delinquent accounts or for missed settlement payments
    Investigate and resolve complaints regarding incorrect debt collection attempts
    Report address changes and maintain files regarding debtors for correct and current contact information
    Compile reports on delinquent accounts and report missed payments to credit bureaus

Debt Collector qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Debt Collector skills

    Intermediate skills using MS Office and database software
    Demonstrated skill in negotiating and resolving conflicts
    Ability to speak persuasively and listen critically
    Ability to multi-task and meet tight deadlines
    Prioritise multiple tasks to ensure the successful completion of each debt collection attempt
    Call centre experience preferred

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