How to write a Client Services Manager job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Client Services Manager job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Client Services Manager job titles

    Client Services Manager
    Senior Client Services Manager
    Client Service Manager
    Manager of Client Service

Client Services Manager job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Client Services Manager job summary

We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.

Client Services Manager responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Client Services Manager responsibilities

    Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
    Develop open and effective channels of communication with each client that can be employed by other departments as well
    Coordinate internal projects and determine the best utilisation of resources to increase customer satisfaction
    Encourage revenue growth by inspiring clients to purchase accessories and additional services
    Become the reliable point of contact for each customer that is required to establish a strong business relationship

Client Services Manager qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Client Services Manager skills

    Bachelor’s degree in business or a related field required
    3+ years’ experience in customer service role
    1+ years’ experience in management position preferred
    Proven ability to utilise the Salesforce contact platform required
    Must demonstrate ability to meet deadlines
    Strong communication skills required

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