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Client Services Manager Job Description: Top Duties and Qualifications

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Last updated 16 July 2025
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Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

Client Services Manager job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Client Services Manager
  • Senior Client Services Manager
  • Client Service Manager
  • Manager of Client Service

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Client Services Manager Job Description Examples:

Example 1

This position is for a hospitality professional with the view to manage a concierge desk and book meetings and smaller event spaces within a leading corporate building in Brisbane's CBD.

You will facilitate a fast-paced and dynamic environment by giving direction to guests, visitors, staff and third parties.

  • Experience in hospitality such as F&B or front office is essential
  • Welcome visitors and guests
  • Communicate professionally in a corporate environment
  • Coordinate bookings for meeting rooms
  • Can effectively communicate at all levels within the business in both verbal and written format
  • Understanding of workplace health and safety and ability to promote a safe work culture
  • Proficient with Microsoft Office and general computer skills

    We offer:
  • Autonomy and great support in your day-to-day activities
  • Uniform and Laundry
  • A workplace culture where our people feel valued, respected and empowered
  • Good salary and overtime
  • Become part of a leading and Australian-wide business

    What are we looking for?
  • Someone who values relationships with people and contributing to the growth of their team
  • Ability to plan and coordinate bookings for meeting spaces
  • Honest, reliable and solution finder
  • Cares about customer service cultures

    Job Type: Full-time

    Salary: $63,000.00 – $65,000.00 per year

    Schedule:
  • 8-hour shift
  • Monday to Friday
    Supplementary Pay:
  • Overtime pay

    Experience:
  • F&B or Front Office: 4 years (Required)

    Work (Required)

    • Example 2

    Description:

    Are you looking for something a little different? Consider a career in US tax?

    US Global Tax is a leading US tax services provider based in Sydney, Australia. Demand for our services is increasing rapidly and we are expanding to meet this demand.

    We are seeking suitable candidates for a senior level US tax accountant & Client Services Manager position that will lead to a specialist career in US taxation.

    Job Description

    This position is responsible for the management, preparation and filing of US Expat Tax Returns (including Individual return, Trust return, Partnership returns and Company return) in accordance with company policy.

    Provide Tax Consultation Services using the Double Tax Agreement between the US and Australia.

    Perform full-cycle US Expat Tax return preparation duties: Collation, Calculation, Drafting, Preparation, Filing, Client liaison.

    Deal with US Expat technical tax issues.

    Represent clients in front of the IRS on the tax issues.

    Manage all Australian clients and be responsible for the onboarding process.

    Develop client base and office/staff in Australia.

    Assess the operational costs, expenditure and income of the company to maximise profitability.

    Ad hoc tasks required by the company including management of internal control systems.

    Skills & Experience

    To be successful in this position you will ideally need:

  • a bachelor degree with an accounting/taxation major
  • a master in taxation degree
  • active membership of Chartered Accountants Australia and New Zealand
  • to be an IRS Enrolled Agent
  • hold a minimum of three years' experience in US Expat taxation
  • extensive experience working with software such as CCH, PFIC Calculator and Microsoft Office applications
  • have thorough accounting knowledge and an understanding of tax systems
  • a strong and proven work ethic with a high level of motivation
  • to be a self-starter focused on achieving your goals
  • excellent problem-solving, mathematics and communication skills
    >li>excellent eye for detail with a willingness to continually learn and develop
  • a high level of honesty, integrity and loyalty
  • the ability to work alone and participate fully within our amazing team
  • a sense of humour and positive outlook on life
  • customer service focus
  • excellent time/people management skills


    • For the right candidates, we offer an amazing career opportunity within our dynamic, competitive remuneration and high-growth company based in Australasia and elsewhere as we develop.

    Job Type: Full-time

    Salary: From $100,000.00 per year

    Benefits:
  • Employee mentoring program
  • Professional development assistance
  • Work from home
    Schedule:
  • Day shift

    Ability to commute/relocate:
  • Sydney, NSW: Reliably commute or planning to relocate before starting work (Required)

    Work Authorisation:
  • Australia (Required)

    Application Deadline:
    Start Date: 22/07/2022

    • Example 3

    About the role

    UC Camping has a new and unique opportunity available for someone with client services, social media and promotional skills to join our team as the Client Services Manager.

    This role will be based in our spacious and fully equipped Melbourne CBD office.

    In this role, you will make an important contribution to the growth and development of UC Camping as a business. The role will administer the centralised bookings system, deliver excellent customer service, and promote the UC Camping experience to maximise bookings and business outcomes.

    The role will coordinate promotional activity through social media, the website, and alternative communications channels to advertise UC Camping services.

    The role will engage directly with existing and new clients to navigate changes and tailor services to their requirements. The role will monitor client satisfaction, provide regular reports, and address client satisfaction issues and/or complaints.

    The Client Services Manager will work with Site Managers to ensure services meet client expectations. The role will support site compliance through regular compliance and presentation checks.

    For a more detailed description of the responsibilities of the role, please see the position description.

    About you (Key Selection Criteria)

    To secure this role, you will have:

  • Tertiary qualifications in communication, marketing, outdoor education, education, business administration, project management and/or relevant discipline.
  • At least 3 years in a client services related role.
  • Experience supervising and managing others.
  • Experience in the not-for-profit sector would be an advantage.

    Applications close: 12 June 2022

    To apply visit [website]

    Applications from recruitment agencies will not be accepted.

    About us

    The Uniting Church in Australia is the third-largest church in Australia, and a leading presence in the not-for-profit sector. The UCA is deeply committed to faith, justice and the community, and is one of the largest national providers of community services outside of Government.

    We are a vibrant, people-focused team that recognises the talent and dedication of our employees. As an employer, UCA values justice, inclusion, compassion, shared leadership, respect, integrity, wise stewardship and innovation.

    We offer a professional and friendly work environment with great staff benefits.

    UCA is an inclusive workplace that embraces diversity and equal opportunity in employment. We welcome applications from all candidates from culturally diverse backgrounds, First peoples and all others regardless of age, ethnicity, religion, disability and sexual orientation.

    UCA is committed to providing a safe environment for all including children. Successful candidates are required to undergo a National Police Check and sign a Keeping Children Safe Code of Conduct. Successful candidates may also require a Working with Children Check.

    Job Types: Full-time, Fixed term
    Contract length: 12 months

    Salary: $64,845.00 $85,700.00 per year

    Schedule:
  • 8-hour shift

    Work (Preferred)

    • Example 4

    Johnny H is disability support done differently, providing services and support to clients with disabilities, to give them greater personal and community engagement in both a group, travel & one-on-one setting. We also love to travel, giving our clients memorable experiences interstate and overseas.

    This role is an integral part of the national management team; a team that strive every day to provide the best results for our clients, employees, families and the community.

    The Job:

    As the Client Services Manager you will be responsible for client acquisition and retention, with previous experience in a senior client facing management role.

    Serving as the primary brand representative between the community and the business, your role encompasses a spectrum of responsibilities. From understanding the NDIS and its application for our clients, representing JohnnyH at national trade shows & expos and maintaining 3rd party stakeholder relationships. Your expertise will extend to communicating with clients, their NDIS Support Coordinators and Plan managers.

    Responsibilities:
  • Liaise with clients, Support Coordinators and all community stakeholders
  • New client onboarding and client relationship management including client profiles, Service Agreements, Schedule of Supports and Risk Assessments
  • Business development & building new referral pathways
  • Generating and converting leads at a national level across our 3 locations in Canberra, Western Sydney and the Gold Coast
  • Ongoing relationship with clients and their JohnnyH support team to ensure the highest level of service and care
  • Managing to a successful outcome, any client complaints
  • Weekly client debtors and collections

    The successful individual will have:
  • Strong communication skills and have a high level of empathy
  • Experience in a similar role; having worked previously in a high performing customer service team
  • Aptitude for networking at events & business development including travelling to all 3 regions for Industry and trade shows
  • Leader who influences people
  • Understanding of the NDIS and client engagement, having previously worked with people with a disability and the NDIS (essential)
  • Strong sense of community with a desire to go above and beyond.
  • WWVP (or willingness to obtain).
  • Current First Aid Certificate (or willingness to obtain).
  • NDIS Worker Screening Check.

    Please apply by submitting a copy of your resume detailing your previous work history and suitability for the role. Feel free to email with any questions to [website]

    Thank you in advance for your interest. Only shortlisted candidates will be contacted.

    Job Type: Full-time

    Pay: $90,000.00 – $110,000.00 per year



    Ability to commute/relocate:
  • Jamisontown, NSW 2750: Reliably commute or planning to relocate before starting work (Preferred)

    Work Authorisation:
  • Australia (Required)

    Willingness to travel:
  • 50%
    Location: In person

    • Example 5

  • Outstanding company culture
  • Growth opportunities within a thriving business
  • Competitive Salary package inclusive of Vehicle and tools of trade

    Is this what you are looking for?

    A Client Services Manager role that sees you working at fast pace, within a great team, delivering exceptional services to clients

    Who We Are?

    Facilities First Australia is Owned and operated by Serco, our team is part of the AsPac Facilities Management Business unit and one of the fastest growing FM service providers in the market. We take pride in maintaining facilities to deliver an exceptional experience for the clients and communities we serve. We are passionate about providing the best possible spaces for people to work, live and play.

    At Facilities First, care is at the heart of everything we do. As an employer, we are committed to providing a supportive, safe and inclusive team culture for our people.
    We are looking for a Client Services Manager to provide exceptional service to our clients in Canberra ACT.

    The Role:
  • Oversee cleaning operational deliverables and achieve the KPIs set
  • Develop and maintain strong, positive relationships with both internal and external stakeholders including direct staff and subcontractors
  • Supporting growth within your portfolio and identifying new business opportunities
  • Drive a high performing cleaning culture within your teams
  • Manage and deliver the expectations of clients and contracts
  • Visit clients and conduct regular audits and site inspections

    The Person:
  • Experience in the Facilities Services industry is essential
  • 2+ years of experience in multi-site/service management
  • Can effectively communicate at all levels within the business in both verbal and written format
  • Understanding of workplace health and safety and ability to promote a safe work culture
  • Ability to prioritise and manage tasks to meet deadlines
  • Proficient with Microsoft Office and general computer skills
  • Proven interpersonal skills and ability to directly lead a team to achieve exceptional outcomes
  • Current National Police Check
  • Must be able to drive to various sites

    Essentials:
  • Hold a current and valid Australian driver's license
  • White Card and Working with children check
  • Unlimited Work Rights

    What can we offer you?
  • Autonomy and support in your day-to-day activities
  • A workplace culture where our people feel valued, respected and empowered
  • Good salary and performance benefits
  • Become part of one of the fastest growing businesses in Australia and make your mark
  • High performing team with a long runway for career development

    Facilities First are a proud Equal Opportunity Employer

    Facilities First requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this new requirement when submitting your application.

    Job Types: Full-time, Permanent

    Salary: From $70,000.00 per year

    Benefits:
  • Company car
  • Employee discount
  • Professional development assistance
    Schedule:
  • Day shift
    Supplementary Pay:
  • Performance bonus

    Education:
  • High School (Year 9-11) (Preferred)

    Experience:
  • Similar: 1 year (Preferred)

    Licence/Certification:
  • Australian Driver's License (Preferred)

    Work (Preferred)

    • Example 6

    Building dreams for your future self

    Who are we?

    At Carer’s Network, we envision a future where all our clients feel empowered to live the life they want. Carer’s Network enables our clients to do so by tailoring our home support services to each client’s unique needs and requirements. Our client base has been rapidly growing, and we are currently expanding our team of dedicated, passionate Client Service Managers, who share the same core values as us and have a passion for helping people and want to strive in the healthcare field.

    About the Role

    As a Client Service Manager for our Home Care Package program, your main focus will be providing outstanding person-centred care support to our clients, by building meaningful and genuine relationships with them and their families. You will ensure that they are receiving the care and support to empower them, so they can lead a life the way they choose.

    Your main responsibilities will include the following:

  • Responding to inbound calls from potential new customers about the services we provide and conducting assessments and reviews when there is a new client intake.
  • You will guide our new clients through every step of the way during their onboarding process and provide ongoing support.
  • Ensuring that all our clients care management, is proactively managed and their needs implemented and communicated, in line with the My Aged Care guidelines.
  • Ensuring that all coordinating services and compliance are within business guidelines and meet quality standards.
  • Ensuring exceptional high standards of report writing/case notes are all up to date and any concerns regarding your client are proactively managed.

    About you

  • Minimum of 2 years’ experience in a similar role with health-related qualifications.
  • Must have great knowledge and understanding in Aged Care, Disability or Home and Community Care
  • Highly motivated with strong interpersonal, problem-solving and great communication skills.
  • Must be able to build genuine and meaningful relationships with clients and have a genuine desire to deliver outstanding customer service in all interactions.
  • Current Driver's license

    Why join us?

  • Exciting opportunity to join a small, high-growth business.
  • A challenging yet purposeful career in the Aged Care and Disability sector, by impacting and making changes to the lives of our vulnerable clients.
  • A positive and supportive work environment, where your hard work never goes underappreciated.
  • Company Car provided with all-inclusive costs.

    Please note; as we are a registered NDIS care provider, Carers Network require all workers to undergo an NDIS worker screening check.

    Job Type: Full-time

    Pay: $75,000.00 – $85,000.00 per year

    Benefits:
  • Company car
    Schedule:
  • Day shift
  • Morning shift



    Ability to commute/relocate:
  • Clayton, VIC 3168: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • Client Service Manager: 2 years (Required)

    Licence/Certification:
  • Driver Licence (Required)

    Work Authorisation:
  • Australia (Preferred)


    Work Location:
    In Deadline: 05/06/2024

    • Example 7

    Client Service Manager Job description

    This job is required to support the delivery, compliance, administration, and small medium projects. It involves the provision of coordination of resources, information management, processes, and administrative support.

    The key accountability ofthe disability Services Support Officerincludes:

  • Support the delivery, administration of our Disability Services Programs
  • participate and implement internal/external audits and internal frameworks
  • Support and oversight of customer management record systems including verification of accurate data entry and supporting development of appropriate record keeping processes
  • Provide/develop reports as required on program and service delivery. >li>Be involved in day-to-day tasks that will support staff to deliver exemplary customer service to achieve best outcomes for participants.
  • Support Disability Services to achieve performance targets and key performance indicators
  • Answer inbound and outbound phone enquiries in a timely and efficient manner.
  • Comply with Point Care policies, procedure and legislative requirements.
  • Undertake duties as required by your supervisor (within scope of position).
  • Undertaking on call duties on a roster basis (if required)
  • Requires meet and greet with clients. discussing possibility to be provided with services.
  • It also involves the managing the rostering of clients with support workers.
  • Meeting with stakeholders to increase the possibility of increasing our presence in the region.
  • It involves monitoring client progress; monitoring the achievement of their goals and success.

    The Person

  • Relevant experience, qualifications and training in any of the following fields: Community Services, Health, Welfare or Administration.
  • High level administrative and organisational skills, ability to coordinate and priorities work(s).
  • Demonstrated computer skills, including the Microsoft Office suite of products and the ability to use client management systems, databases and rostering systems.
  • Strong financial administration skills and understanding and the ability to support plan/budget management
  • Understanding and/or experience in Project Management
  • Strong analytic and creative problem-solving skills
  • Ability to work as part of a team, whilst enjoying a degree of responsibility in your role.
  • Demonstrated experience delivering high-level customer service (preferably within a disability setting).
  • Have adaptable communication and interpersonal skills and able to engage/manage stakeholders
  • Current Australian Driver's Licence.
  • Ability to work under pressure
  • ability to coordinate and organise resources with some level of independence.
  • Ability to take initiative.

    Other Mandatory requirementsObtain and pass a National Police Check and Pre-Employment Medical Assessment:

  • Obtain an NDIS Worker Screening Clearance or provide evidence of a QLD Yellow Card.
  • Obtain a positive notice Blue Card
  • Current Australian Driver's Licence.
  • Advise Point Care in writing of any conditions which may impact ability to carry out the responsibilities required of the role.
  • Ability to be flexible with work hours to meet reasonable demands of the position.
  • Completion of NDIS Worker Orientation Module Quality, Safety and You


    • Job Types: Full-time, Part-time
    Part-time hours: 38 per week

    Salary: $53,279.18 – $117,404.40 per year

    Benefits:
  • Referral program
  • Travel reimbursement
    Schedule:
  • 8-hour shift
  • Day shift
  • Monday to Friday
  • Morning shift
  • Public holidays
    Supplemental pay types:
  • Performance bonus



    Ability to commute/relocate:
  • Ipswich, QLD: Reliably commute or planning to relocate before starting work (Preferred)

    Education:
  • Certificate I - IV (Required)

    Work Authorisation:
  • Australia (Required)


    Work Location:
    In Start Date: 31/08/2023

    • Example 8

    Pareto Phone are seeking an exceptional Senior Client Service Manager to optimise their multi-million-dollar Australian charity portfolio

    About Pareto Phone
    Pareto Phone is an industry-leading agency in creating innovative, sustainable, data-led campaigns for charity telephone fundraising. Every year, some of our best-known and most-loved charities engage us to provide telephone fundraising services. Whether a charity wants to say welcome, thank you, we miss you, upgrade or convert valued regular givers, the phone is a critical step of a supporter's journey. At Pareto, we're committed to helping our charity partners make the world a better place.

    This Role
    Our Client Service Managers are responsible for managing the overall service for our charity clients, with an emphasis on driving efficiencies for both clients and Pareto. By overseeing the successful end-to-end management of phone-based campaigns, and the associated relationship management of some of our largest charity partners. Excellent customer care and overall returns are a given.

    You will receive support and guidance from our Client Development Director, and others from our Operational and Data Management departments. They will all will assist you to do the very best for your charity client portfolio.

    To assist the Client Development Director responsible for delivering the company's sales revenue goals across new and existing clients, while also ensuring overall client satisfaction is achieved.

    To oversee and lead staff within your remit as they manage and grow new and existing client accounts.

    To create and develop commercial opportunities with new and existing clients, maximising account, and revenue growth.

    To input into the strategic direction and associated tactics of client accounts based on a strong understanding of their marketing and business objectives.

    In return, you will get to work in a team with a vibrant agency culture to gain unique experience and become an expert in how fundraising campaigns are delivered; from initial proposal, through to calling. Opportunities to travel and meet interstate clients and leaders in the fundraising industry will be made available as required.

    About You
    At least two years experience in a similar Client Services role within the Not-for-Profit sector. Or like-minded sector! We're interested in you if you have these skills:

    Driving client service excellence and a culture of delighting clients.

    Ability to attract, develop and retain talent, thus building a track record of developing leaders.

    Contribute to the development of a culture that enjoys the challenge of meeting financial performance targets.

    Excellent written and numerical accuracy

    Ability to read and interpret reports and graphs

    The ability to communicate effectively, face to face, virtual meetings (MS Teams, Zoom etc), email and phone with charities, colleagues, and suppliers

    A high level of computer literacy and are comfortable with Windows and Microsoft Office suite of products. In particular Excel and PowerBI

    The willingness & ability to learn and gain new skills through on-the-job training and personal development

    Committed to providing outstanding customer service to both internal and external customers

    To Apply
    If this sounds like you, we would love to hear from you and welcome your application.

    For any further questions regarding the role, please contact Richard Boland (Client Development Director) on 0418 730540 to discuss.

    Job Type: Full-time

    Salary: $80,000.00 per year

    Benefits:
  • Employee discount
  • Employee mentoring program
  • Professional development assistance
  • Referral program
  • Salary packaging
    Schedule:
  • 8-hour shift
  • Monday to Friday
  • No weekends
    Supplemental pay types:
  • Performance bonus

    Ability to commute/relocate:
  • Fortitude Valley, QLD 4006: Reliably commute or planning to relocate before starting work (Preferred)

    Experience:
  • Telephone Fundraising: 2 years (Required)

    Work (Required)

    • Example 9

    Client Solutions Manager

    About the job

    Multinational Company Sydney CBD Corporate Training Client Solutions Manager

    Informa Australia is recruiting for a Client Solutions Manager to work with our Corporate Training team in Sydney. Operating under the Informa Corporate Learning brand, this division provides learning and development solutions to a range of industries from oil and gas to rail and healthcare.

    About us:

    Informa is a FTSE 100 multinational organisation which has over 150 offices around the world. It operates in over 43 countries and employs 11,000 employees. This is an exciting opportunity for an enthusiastic, ambitious and career orientated executive who would like to work in a well-recognised and reputable organisation.

    Informa Corporate Learning delivers over 350+ training courses annually. These range from highly technical courses in niche industries to broad-based soft skill-driven training, applicable across numerous sectors.

    The position will be based in our modern office, in the heart of the Sydney CBD and is easily accessible by all forms of transport. Career progression, flexible working and personal development are key selling points of this role along with a competitive package of perks and benefits of working within a global organisation.

    Job Responsibilities/Duties

    The Client Solutions Manager works with Informa Connect clients and partners across a portfolio of learning solutions that enables them to develop functional expertise (HR, Finance, Procurement, Audit), the cross-functional skills to support Strategy, Process Optimisation, Innovation, Risk, as well as with Self Development across a range of leadership and management topics.

    Main Tasks & Responsibilities

  • Support the development and growth of a complete and competitive in-house training function
  • Actively seek business development opportunities and build strong working relationships to support successful training solutions in line with client requirements
  • Project manage the development of required training solutions whilst maintaining Service Level Agreements (SLAs) for new and existing clients
  • Actively support the development of the in-house training function s reputation with all stakeholders whilst increasing profitability and meeting targets
  • To develop relationships with key decision makers, offering a solution-based partner for their internal development and business needs
  • Be a trusted advisor / problem solver during all planning and communication - with clients and team members


    • Competencies / Skill set

  • The ability to communicate effectively to a senior client audience

  • Motivated self-starter with the capability to learn quickly in a fast-paced environment

  • Excellent communication (written and verbal) and organisational skills

  • Client-focused with the ability to work collaboratively with team members, clients and partners in developing, designing and delivering customised training solutions

  • Excellent listening and consultative selling skills, looks to understand first and only then to be understood

  • Analytical proposal proofing and editing ability

  • Ability to work unaided and as part of a team

  • A strong relationship builder

  • A proven ability and desire to work in a target-based environment

  • Strong proficiency in Microsoft Office applications Outlook, Word, Excel and PowerPoint

  • Experience of working with and managing a database system

    Background - Essential

  • Minimum of 5 years in a business environment

  • Minimum of 2 years' solutions sales experience with a proven track record of high-value client management

  • Virtual presentation, Face-to-Face business development and relationship building experience

  • Financially literate and experience of working with project budgets

  • Proposal writing and editing experience

  • A proven team player and fast learner

    Desirable

  • Related industry knowledge

  • Training sales background

    Minimum Education Level Required

  • Educated to degree standard or equivalent

  • This will be overlooked for the right experience / candidate

    Job Type: Full-time

    Salary: $60,000.00 – $70,000.00 per year

    Schedule:
  • Monday to Friday

    Work Authorisation:
  • Australia
    Deadline: 14/07/2022

    • Example 10

    Company: Dott & Crossitt Conveyancers
    Position:Assistant to State Client Services Manager

    About Us:
    Dott & Crossitt Conveyancers is a prominent name in Australia's conveyancing industry, known for its exceptional services and customer-centric approach. As a leader in the field, we specialise in providing seamless property transaction solutions that meet the diverse needs of our clients. We're currently seeking a dynamic and motivated individual to join our team as an Assistant to the State Client Services Manager.

    Role Overview:
    As the Assistant to the State Client Services Manager, you will play a pivotal role in ensuring the efficient onboarding of new conveyancing clients. You will serve as the first point of contact for potential clients, offering them insights into our services, negotiating terms, and ultimately facilitating the assignment of clients to our skilled conveyancers. This role is a blend of sales and administrative responsibilities, requiring you to be an effective communicator, an adept problem-solver, and a detail-oriented organiser.

    Key Responsibilities:

    1. Client Engagement and Onboarding:

  • Engage with prospective clients via phone, email, and in-person meetings.
  • Clearly articulate our conveyancing services, pricing structures, and benefits to clients.
  • Understand clients' needs and preferences to offer tailored solutions.
  • Provide accurate estimates and negotiate terms in alignment with company policies.

    2. Relationship Building:

  • Develop and maintain strong client relationships, ensuring their confidence in our services.
  • Collaborate closely with conveyancers to ensure smooth handover of clients and information.

    3. Administrative Support:

  • Maintain accurate client records, including communication history and service details.
  • Coordinate client paperwork, contracts, and documentation efficiently.
  • Assist in organising and scheduling appointments and meetings.

    4. Sales Performance:

  • Achieve and exceed individual and team sales targets and conversion goals.
  • Contribute to refining sales strategies and client engagement techniques.

    5. Client Education:

  • Educate clients on the conveyancing process, answering queries and addressing concerns.
  • Provide comprehensive information on legal aspects and documentation requirements.

    6. Team Collaboration:

  • Collaborate closely with the State Client Services Manager and conveyancers to ensure seamless client transitions.
  • Participate in regular team meetings and training sessions.

    Qualifications and Requirements:

  • A strong background in sales, customer service, or client-facing roles.
  • Excellent communication and interpersonal skills.
  • Exceptional negotiation and persuasion abilities.
  • Proficiency in organising and managing administrative tasks.
  • Knowledge of conveyancing processes and property transactions is a plus.
  • Attention to detail and accuracy in client communication.
  • Tech-savvy with experience using CRM tools and office software.
  • Self-motivated, enthusiastic, and able to thrive in a fast-paced environment.
  • Flexibility to adapt to changing client needs and business priorities.
  • A positive attitude and a commitment to providing outstanding client experiences.

    What We Offer:

  • Competitive salary and performance-based incentives.
  • Comprehensive training and professional development opportunities.
  • A collaborative and supportive work environment.
  • Opportunity to contribute to the growth and success of a leading conveyancing company.
  • Work with a team of passionate professionals dedicated to excellence.

    If you are a driven individual with a passion for delivering exceptional client experiences and a knack for sales and administration, we encourage you to apply for this exciting opportunity at Dott & Crossitt Conveyancers. Join us in shaping the future of property transactions in Australia.

    If this sounds like you, please submit your application including a current resume to [website]

    Job Type: Full-time

    Salary: From $50,000.00 per year

    Work Location: In person


    Application Deadline:
    Start Date: 18/09/2023
    • Our mission

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    Read our editorial guidelines

    Client Services Manager job summary

    A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

    Example of a Client Services Manager job summary

    We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.

    Client Services Manager responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

    • Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
    • Develop open and effective channels of communication with each client that can be employed by other departments as well
    • Coordinate internal projects and determine the best utilisation of resources to increase customer satisfaction
    • Encourage revenue growth by inspiring clients to purchase accessories and additional services
    • Become the reliable point of contact for each customer that is required to establish a strong business relationship

    Client Services Manager qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • Bachelor degree in business or a related field required
    • 3+ years’ experience in customer service role
    • 1+ years’ experience in management position preferred
    • Proven ability to utilise the Salesforce contact platform required
    • Must demonstrate ability to meet deadlines
    • Strong communication skills required

    Hire your next Client Services Manager today

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    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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