Call Centre Representative Job Description: Top Duties and Qualifications

In office position

$29.55 $33.94 per hour!

Micromex is a market research company based at Tuggerah Business Park, operating for over 30 years. We currently have casual positions in our call centre for telephone interviewers.

Interviewers will conduct cold calling surveys over the phone with residents on behalf of Councils. The main projects are for Local Government Councils and agencies across NSW and Australia wide. You will have the chance to engage with residents about the future of their Local Government Area.

Hours of business 9am 8:30pm weekdays, 10am 4pm Saturday

Flexible work hours that can be arranged around your life

Consistent evening shifts 3pm 8:30pm

We are looking for reliable, confident, well spoken, computer literate team members with a positive, can-do attitude.

Skills in sales, customer service, call centre or market research would be beneficial but not required. Full training, assistance and support provided.

Although there is no selling involved this position is cold calling, successful candidates will have the ability to build rapport over the phone effectively, persuading contacts to conduct a telephone survey.

Attractive pay rates

Friendly team environment

Encouraging and supportive work place

Performance based incentives

Other opportunities may include, in field roles engaging communities out in public with paid travel, work from home offered to trained and experienced staff.

For further information and direct contact: [website]

Job Type: Casual

Salary: From $29.55 per hour

Expected hours: 15 30 per week

Schedule:

Afternoon shift

Evening shift



Ability to commute/relocate:

Tuggerah, NSW 2259: Reliably commute or planning to relocate before starting work (Required)

Work Authorisation:

Australia Location: In person

Deltone Solutions is a supplier of printing supplies and office technology in Melbourne’s South eastern suburbs. Being a fast growing business, Deltone Solutions is looking for staff to join our sales team. We are seeking a motivated individual who is looking for a career in sales and account management.

Successful applicants will receive full training, support and ongoing development. Other benefits include: potential to grow and move into other roles within the business (e.g. Administration, Business Development, Account Management and Inside Sales). Fun sales games, office coffee machine, company bbqs and sales bonuses/incentives.

The Sales Representative will work within a small sales team and be responsible for the following:

Actively seek out prospective clients via cold calling

Achieve monthly targets and KPIs

Manage and maintain customer relationships

Provide support and customer service to existing clients

The job will be full time, with hours to be worked between 8.30 am and 5.00 pm Monday to Friday.

Successful applicants must have:

A professional and articulate phone manner

Persistence and a strong drive to succeed

Skilled in building and maintaining long lasting relationships and rapport with clients

The ability to work within a team

A strong work ethic and goal orientated

NO Experience Necessary - We will train you to your full potential. However, sales rep, account management, inside sales or customer service experience is desirable.

Commission PAID ON TOP OF Hourly RATE - Uncapped Earning Potential

Job Types: Full-time, Permanent

Pay: $50,000.00 – $79,000.00 per year

Benefits:

Free food

Referral program
Schedule:

Monday to Friday
Supplemental pay types:

Commission



Work Authorisation:

Australia Location: In person

*About us* PACK & SEND has been providing services to businesses and consumers since [phone number], and in March [phone number], became part of the global Network of Mail Boxes Etc. Group, represented by a presence in over [phone number]countries with more than [phone number],[phone number]locations. *The Opportunity* We are seeking to appoint an experienced & outgoing Customer Service / Call Centre specialist fresh from the Freight Industry to join our team in North Lakes, Queensland. _Casual positions are available immediately._ *What s on Offer* * Work close to home - North Lakes * Fun, friendly & supportive team * Work regular business hours from Monday to Friday * Career growth and progression *About the Role* * Provide a first class No Limits service experience for our franchisees, corporate & household customers * Positively engage with customers via phone or email * Receive & resolve escalations and complaints * Successfully prioritise incoming communications & multitask to efficiently deliver desired results within the required time frames * Handle freight delivery bookings, investigations, tracking & follow-up for Pack & Send's Online Self Service portal * Receive and efficiently process all incoming emails in the PS Online and other Customer Service related Inboxes and delegate emails outside of core area of responsibility * Respond to and action all customer issues including pickup re-bookings, late deliveries and service lapses. * Liaise with our freight carrier partners to resolve customer enquiries, booking & delivery queries and service lapses *About You* * Demonstrated experience in a reception or customer service role * Carrier or freight preferable (but not essential) * Must be proficient in MS Word, Excel and PowerPoint * Positive, bright personality and a 'can-do' attitude * Strong written and verbal communication skills and a warm, pleasant telephone manner * Effective organisational skills, with the ability to prioritise, problem solve and multi-task * A 'no limits' customer service philosophy and a keen work ethic If you think you have what it takes to excel in this role, we would love to hear from you. Due to the volume of applications we receive, only short-listed candidates will be contacted. _PACK & SEND is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or age. NO Agencies Please._ Job Types: Part-time, Casual Salary: $[phone number],[phone number][phone number] $[phone number],[phone number][phone number]per year Schedule: * Monday to Friday COVID-[phone All customers are required to wear masks and check-in on arrival Work Remotely: * No