How to write a Front Desk Agent job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Front Desk Agent job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Front Desk Agent job titles

    Front Desk Agent
    Senior Front Desk Agent
    Hotel Front Desk Agent
    Front Desk Agent (Part-Time)
    Guest Service Agent

Front Desk Agent job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Front Desk Agent job summary

Our boutique hotel requires the talents and skills of an experienced Front Desk Agent. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. We want our guests to feel as though they can get anything they might want or need at the drop of the hat, so as the Front Desk Agent, it would be your job to provide that. Since we run a small operation with only 20 rooms, we’re uniquely positioned to give our guests personalised attention without any of the red tape found at the larger establishments.

Front Desk Agent responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Front Desk Agent responsibilities

    Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs
    Make reservations or appointments for guests who want to avail themselves of local entertainment or services
    Answer guest calls and record details of each conversation for future follow-up
    Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues
    Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we’re prepared for them
    Report any accidents or injuries to senior management staff immediately

Front Desk Agent qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Front Desk Agent skills

    School leaver’s certificate required
    2+ years’ front desk experience in the hospitality industry preferred
    1+ years’ customer service experience required
    Excellent written and verbal communication skills
    Familiarity with ResortSuite software a plus

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