How to write a Hotel Front Desk Receptionist job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Hotel Front Desk Receptionist job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Hotel Front Desk Receptionist job titles

    Hotel Receptionist
    Hotel Receptionist (5+ Years’ Experience)
    Hotel Receptionist (Part-Time)
    Front Desk Receptionist

Hotel Front Desk Receptionist job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Hotel Front Desk Receptionist job summary

Our 6-room oceanfront hotel needs a Hotel Receptionist to serve as the face of our business and senior management’s connection with our guests. We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service experience and will understand the importance of responding quickly to guests’ needs and complaints. You’ll be corresponding with guests through email, over the phone and in person. If you’ve worked in the hotel industry before, we definitely want to talk to you. However, we’re also willing to train the right applicant.

Hotel Front Desk Receptionist responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Hotel Front Desk Receptionist responsibilities

    Answer the phone at the front desk to respond to current and prospective guests’ needs
    Book reservations for individuals, families and groups as required
    Greet walk-in guests and guests with reservations when they arrive at the front desk
    Schedule special services, such as spa treatments, when guests enquire
    Refer guests to local services and venues
    Communicate guests’ requests and complaints to the appropriate department

Hotel Front Desk Receptionist qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Hotel Front Desk Receptionist skills

    School leaver’s certificate required
    Second language a plus
    4+ years’ customer service experience preferred
    Excellent oral and written communication skills
    Friendly phone manner a must
    Willingness to work nights, weekends and holidays
    Familiarity with the hospitality industry a plus
    Willingness to maintain confidentiality

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