Hotel Front Desk Receptionist job summary
A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.
Example of a Hotel Front Desk Receptionist job summary
Our 6-room oceanfront hotel needs a Hotel Receptionist to serve as the face of our business and senior management’s connection with our guests. We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service experience and will understand the importance of responding quickly to guests’ needs and complaints. You’ll be corresponding with guests through email, over the phone and in person. If you’ve worked in the hotel industry before, we definitely want to talk to you. However, we’re also willing to train the right applicant.
Hotel Front Desk Receptionist responsibilities and duties
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.
- Answer the phone at the front desk to respond to current and prospective guests’ needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Schedule special services, such as spa treatments, when guests enquire
- Refer guests to local services and venues
- Communicate guests’ requests and complaints to the appropriate department
Hotel Front Desk Receptionist qualifications and skills
Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.
- School leaver’s certificate required
- Second language a plus
- 4+ years’ customer service experience preferred
- Excellent oral and written communication skills
- Friendly phone manner a must
- Willingness to work nights, weekends and holidays
- Familiarity with the hospitality industry a plus
- Willingness to maintain confidentiality
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