Team Leader job summary
A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.
Example of a Team Leader job summary
Do you enjoy helping others develop their customer service skills and understand the advantages of a team environment and what it takes to thrive in one? Then you may be perfect for our team leader job. We are a computer and accessories repair company with a strong presence in the state. We’re looking for a talented and passionate individual to join our company and to lead the customer service team to greater heights. You’ll supervise approximately 10 full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat and other methods. Some background in computers would be nice, but what’s more important for us right now is that you understand what makes team members tick and what motivates them to grow and excel. We’d love to hear from candidates who have reduced employee turnover at previous or current companies and who have made their employees’ otherwise “humdrum” customer service jobs into something of a calling.
Team Leader responsibilities and duties
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.
- Use gamification, empowerment, trust and other strategies as appropriate to develop and motivate team members
- Develop a multifaceted rewards system that makes team members excited to show up to work every day and do their best
- Supervise a telecommuting pilot project and report on its feasibility
- Teach and train team members on various customer service strategies
- Communicate expectations, assignments and responsibilities clearly and professionally
- Undertake ongoing customer service work to better understand the demands, positives and pain points of the job
Team Leader qualifications and skills
Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.
- Minimum of bachelor’s degree (any field is fine)
- Ability to develop, implement and assess performance metrics
- Expertise in Microsoft Office programs and in desktop and mobile technology
- Proven record of boosting team performance and employee retention rates
- Two years of experience as a team leader
- At least a basic understanding of how computers and their accessories function, and a curiosity to learn more about them
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