How to write a Team Leader job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Team Leader job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Team Leader job titles

    Team Leader (Customer Service)
    Team Leader (2 Years’ Experience)
    Team Leader (Financial Services)

Team Leader job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Team Leader job summary

Do you enjoy helping others develop their customer service skills and understand the advantages of a team environment and what it takes to thrive in one? Then you may be perfect for our team leader job. We are a computer and accessories repair company with a strong presence in the state. We’re looking for a talented and passionate individual to join our company and to lead the customer service team to greater heights. You’ll supervise approximately 10 full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat and other methods. Some background in computers would be nice, but what’s more important for us right now is that you understand what makes team members tick and what motivates them to grow and excel. We’d love to hear from candidates who have reduced employee turnover at previous or current companies and who have made their employees’ otherwise “humdrum” customer service jobs into something of a calling.

Team Leader responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Team Leader responsibilities

    Use gamification, empowerment, trust and other strategies as appropriate to develop and motivate team members
    Develop a multifaceted rewards system that makes team members excited to show up to work every day and do their best
    Supervise a telecommuting pilot project and report on its feasibility
    Teach and train team members on various customer service strategies
    Communicate expectations, assignments and responsibilities clearly and professionally
    Undertake ongoing customer service work to better understand the demands, positives and pain points of the job

Team Leader qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Team Leader skills

    Minimum of bachelor’s degree (any field is fine)
    Ability to develop, implement and assess performance metrics
    Expertise in Microsoft Office programs and in desktop and mobile technology
    Proven record of boosting team performance and employee retention rates
    Two years of experience as a team leader
    At least a basic understanding of how computers and their accessories function, and a curiosity to learn more about them

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