How to write a Sales Support Specialist job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Sales Support Specialist job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Sales Support Specialist job titles

    Sales Support Specialist
    Senior Sales Support Specialist
    Technology Sales Support Specialist
    Sales Support Specialist (Part-Time)
    Sales Support Coordinator

Sales Support Specialist job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Sales Support Specialist job summary

Our telemarketing firm is in immediate need of a qualified Sales Support Coordinator for our downtown office. We’re looking for a highly organized and efficient professional who can wear multiple hats throughout the workday while prioritizing the most important tasks on his or her list. We have a sales team of more than 500 professionals, so you’ll be responsible for providing support to numerous individuals. Previous sales support experience is not required, and we offer an in-house training program for young professionals. However, prior administrative or clerical experience will be enormously helpful in ensuring your success in this position.

Sales Support Specialist responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Sales Support Specialist responsibilities

    Compile daily lists of leads and delegate individual leads to sales team associates
    Maintain an organized and accessible file system for administrative and sales professionals
    Handle all administrative duties for the organization and scheduling of client meetings and conferences
    Follow up with clients on the telephone for administrative purposes
    Provide administrative assistance to executives and management team members as required
    Perform data entry duties with regard to sales figures, metrics and other key data
    Create and process sales orders in a timely fashion
    Report unusual activity to supervisors
    Expedite requests for rush orders and alter sales orders and shipping data as needed

Sales Support Specialist qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Sales Support Specialist skills

    High school diploma/GED required
    Associate Degree in Business or related field preferred
    Clerical experience in a high-volume office highly desired
    Ability to multitask and switch focus quickly
    Proficient with common computer programs, including Microsoft Office
    Excellent 10-key and typing accuracy

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