How to write a Receptionist job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Receptionist job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Receptionist job titles

    Office Assistant (2+ Years Experience)
    Receptionist (Full-Time)
    Administrative Assistant

Receptionist job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Receptionist job summary

Our small but growing marketing consultancy firm is looking for a dedicated Receptionist to handle client-facing duties as well as general office management tasks. When our clients walk into our office, we want them to find a friendly, smiling face and a helping hand. The ideal candidate has excellent communication and multitasking skills, a positive attitude and a strong work ethic.

Receptionist responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Receptionist responsibilities

    Greet clients as soon as they arrive and connect them with the appropriate party
    Answer the phone in a timely manner and direct calls to the correct offices
    Create and manage both digital and hard copy filing systems for all partners
    Make travel arrangements and schedule meetings based on all partners’ itineraries

Receptionist qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Receptionist skills

    Bachelor’s degree preferred, but high school diploma accepted with some college or equivalent experience
    2+ years experience as a Receptionist or Administrative Assistant
    Knowledge of spreadsheets and word processing documents
    Ability to create organized filing system
    Exceptional customer service skills and professional phone manner
    Experience with BillQuick and Vorex or willingness to learn
    Working knowledge of marketing terminology and practices
    Typing speed of at least 70 WPM
    Overachieving attitude and enhanced work ethic

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