Crew Member job summary
A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.
Example of a Crew Member job summary
A new location of our fast food franchise needs reliable and friendly Crew Members to join our team. The most dedicated and effective Crew Members will become eligible for promotions to management positions within 6-12 months. We need people who don’t mind working in fast-paced environment with heavy demands, especially during meal rushes. Successful candidates will work the front counter, the drive-through and other positions as needed. Our 24-hour restaurant also needs third-shift Crew Members to keep the restaurant running after hours. If you enjoy a team-oriented environment and a positive work atmosphere, we want to talk to you.
Crew Member responsibilities and duties
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.
- Maintain a fast speed of service, especially during rush times
- Take orders from customers and input their selections into the restaurant’s computer systems
- Assemble orders on trays or in bags depending on the type of order
- Process large orders for events
- Count down your till at the end of each shift and deposit money in the safe
- Clean your station thoroughly before, during and after each shift
- Respond to guests’ questions, concerns and complaints and make sure they leave satisfied
- Follow all restaurant safety and security procedures
- Arrive on time for all shifts and stay until shift completion
Crew Member qualifications and skills
Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.
- Current student or school leaver’s certificate preferred
- Excellent time management skills
- Ability to work on your feet for most of your shift
- Strong customer service skills
- Capable of lifting 10 kg.
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