Service Manager job summary
A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.
Example of a Service Manager job summary
Our lawn equipment sales and rental outfit needs a Service Manager to take over daily operations behind the service counter. We are seeking a friendly, outgoing professional who knows about lawn equipment and can boost our sales and rental revenue. Maintaining a high level of customer engagement and satisfaction is critical to your success in this role, so previous sales experience is a must. Our entire sales department will answer to you, so we need someone who has excellent management and training skills. If you love working in a dynamic, fast-paced environment, we’re excited to discuss this position with you.
Service Manager responsibilities and duties
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.
- Provide customers with the information they need to rent or purchase equipment that is appropriate for their project
- Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs
- Train the sales staff using best practices in upselling, customer satisfaction and brand promotion
- Manage our work order system, including invoice logging, and generate service invoices
- Instruct customers on equipment operation, care and maintenance
- Inspect rental equipment upon return and return deposits less any observed damage
- Increase sales across all channels through effective hiring, training and management approaches
Service Manager qualifications and skills
Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.
- High school diploma/GED required (Bachelor’s degree preferred)
- 5+ years’ in equipment sales
- Excellent communication and leadership skills
- Strong knowledge of lawn equipment and landscaping products
- Proven track record in customer service, effective marketing strategies and employee management
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