How to write a Service Manager job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Service Manager job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Service Manager job titles

    Service Manager
    Senior Service Manager
    Heavy Equipment Service Manager
    Service Manager (Part-Time)
    Service Center Manager

Service Manager job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Service Manager job summary

Our lawn equipment sales and rental outfit needs a Service Manager to take over daily operations behind the service counter. We are seeking a friendly, outgoing professional who knows about lawn equipment and can boost our sales and rental revenue. Maintaining a high level of customer engagement and satisfaction is critical to your success in this role, so previous sales experience is a must. Our entire sales department will answer to you, so we need someone who has excellent management and training skills. If you love working in a dynamic, fast-paced environment, we’re excited to discuss this position with you.

Service Manager responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Service Manager responsibilities

    Provide customers with the information they need to rent or purchase equipment that is appropriate for their project
    Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs
    Train the sales staff using best practices in upselling, customer satisfaction and brand promotion
    Manage our work order system, including invoice logging, and generate service invoices
    Instruct customers on equipment operation, care and maintenance
    Inspect rental equipment upon return and return deposits less any observed damage
    Increase sales across all channels through effective hiring, training and management approaches

Service Manager qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Service Manager skills

    High school diploma/GED required (Bachelor’s degree preferred)
    5+ years’ in equipment sales
    Excellent communication and leadership skills
    Strong knowledge of lawn equipment and landscaping products
    Proven track record in customer service, effective marketing strategies and employee management

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