How to write a Retail Associate job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Retail Associate job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Retail Associate job titles

    Retail Associate
    Senior Retail Associate
    Seasonal Retail Associate
    Retail Associate (Part-Time)
    Retail Sales Associate

Retail Associate job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Retail Associate job summary

Our busy electronics store is looking for a Retail Associate who enjoys working with the public and is interested in building their sales career. The Retail Associate will assist customers by providing product recommendations, answering questions, alerting customers to product options and expanding sales revenues by up-selling support programs and product accessories. The ideal candidate for this position has experience working in retail and a strong dedication to providing exceptional service for customers.

Retail Associate responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of Retail Associate responsibilities

    Assist in maintaining the back stock room and setting up merchandise displays on the sales floor
    Develop solutions for customers by listening to their needs and recommending the appropriate products
    Greet customers as they enter the store and help them to find the proper team member to assist them
    Utilize the company’s POS system to cash customers out or administer returns
    Collaborate with other team members to keep the sales floor area clean and organized at all times

Retail Associate qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Retail Associate skills

    High school diploma/GED required
    2+ years’ customer service experience preferred
    Ability to work well on a team
    Must be able to work weekends and holidays
    Excellent verbal and written communication skills

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