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Branch Manager Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated 16 July 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

Branch Manager job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Senior Branch Manager
  • Branch Administrator
  • Branch Supervisor
  • Branch Manager (CPA preferred)
  • Branch Director

Hire your next Branch Manager today.

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Branch Manager Job Description Examples:

Example 1

Tourism Holdings Australia Pty Limited

You're keen to meet people from all around the world?

Want to join the buzzing tourism industry? Then you're in the right place.

Tourism Holdings Limited operates the largest fleet of rental camper vans, motorhomes, and 4WD vehicles in the world. We have 10 branches across Australia, with rental operations in New Zealand, the US, and UK. We are known for our iconic brands Maui, Britz, Mighty, El Monte RV, Roadbear and Just Go and have been creating unforgettable holiday experiences for more than 30 years. As an Employment of Choice Award Winner, we focus on a strong culture that drives crew engagement and fun in the workplace.

THE ROLE

Our busy Sydney branch is looking for a dynamic leader and energetic customer service professional with a willingness to learn and an eagerness to be the best. Your positive attitude, customer service skills, and bright cheerful personality will be an asset in this role. Reporting to the branch manager, the successful candidate will lead and motivate our 'front of house' team, manage processes and procedures, and drive a selection of KPIs to ensure the collective success of our team.

Applications

Our people come from varied backgrounds, countries, and cultures. We accept people as they are. That's what makes our THL crew special. We want crew who are willing to go the extra mile, help their workmates and share team success. It's all part of our challenger spirit.

There are great opportunities across the business so if you're looking for a company that pushes personal growth and development, join us!

If you believe you have the qualifications and experiences to fill this exciting position, please apply now!

Please note:

Our business operates 7 days a week, which involves regular weekend work.

A full and current driver's license is essential.

Job Type: Full-time

Salary: From $52,000.00 per year

Benefits:
  • Employee discount
    Schedule:
  • Flexible hours
  • Rotating roster
    Supplementary Pay:
  • Commission

    Ability to commute/relocate:
  • Sydney, NSW: Reliably commute or planning to relocate before starting work (Required)

    Work (Preferred)

    • Example 2

  • Fast paced, hands on role
  • Lead the team in all aspects of receiving, dispatch, operations and internal sales
  • Rowville location

    FlameStop Australia is the largest independent Fire Equipment wholesaler in the country and we are currently seeking a Branch Manager to lead the team at our busy premises in Rowville.

    This position will ideally suit someone looking for that next step in their career who is keen to take on a leadership role.

    Duties:
  • Oversight of current warehouse team and all aspects of the warehouse operations.
  • Manage and support the internal customer service team to ensure smooth branch operations.
  • Oversee pick, pack and dispatch of customer orders to ensure deadlines are met and all orders go out accurately.
  • Ensure stock from local suppliers or branch transfers are enacted efficiently.
  • Stock control and stocktake management.
  • Scheduling of deliveries and pickups to provide most cost effective and efficient service.
  • Ensure general warehouse maintenance is performed to provide a No.1 warehouse environment for customers and staff.
  • Ensure branch is clean, safe and presented well at all times.
  • Responsible for regular branch reporting.

    Reporting directly to the State Manager, you will be an integral part of our growing team and be required to lead by example and take control of the warehouse and internal sales operations. This will require a strong work ethic and an ability to think on your feet.

    Strong written and verbal communication skills are required to succeed in this fast paced customer focused environment.

    The right attitude will win you the job here!

    If you believe you have the skills to take on this challenge with a willingness to learn and the ability to prioritise, multi-task and get things right the first time, then APPLY NOW!

    Only applicants with the right to live and work in Australia, and are vaccinated against COVID-19 need apply.

    Please note only those candidates successfully shortlisted will be contacted.

    No recruitment agency applications please.

    Job Type: Full-time

    Salary: $70,000.00 $90,000.00 per year

    Schedule:
  • Monday to Friday
  • No weekends

    Ability to commute/relocate:
  • Rowville, VIC 3178: Reliably commute or planning to relocate before starting work (Required)

    Work (Required)

    • Example 3

    Australian Air-Conditioning Distributors (AAD) are a leading heating and cooling company with multiple branches across Victoria, NSW and SA. To cater for our growth, we're seeking an experienced and enthusiastic Branch Manager to join our new TraralgonBranch which is opening soon!

    The Branch Manager will manage and develop the staff team, providing leadership, training and growth, as well as being responsible for creating and maintaining relationships with both new and existing clients and seeking opportunities to further grow the business.

    Reporting to the General Manager and Director, you will:
  • Provide strong leadership in trade sales, customer service, administration and warehousing;
  • Utilise your customer service excellence and sales experience to ensure the branch is operating efficiently to an agreed business plan, resulting in increased revenue, within a safe and collaborative environment;
  • Achieve sales targets and budgets and
  • Utilise your initiative and industry knowledge to gain business growth and continuous improvement.

    As the ideal candidate, you will have the following:
  • Previous experience in face to face sales ideally within a trade or wholesale environment;
  • Ensure the business operations are managed efficiently and achieve the levels of customer service required;
  • Ability to motivate, lead and direct the branch staff creating a positive culture and working environment;
  • Hands on management of the HVAC industry, therefore a trade background is essential and previous leadership in a workshop environment will be highly regarded;
  • Ensuring all OH&S standards and Worksafe practices are understood and followed by all;
  • Previous experience in leading a team;
  • Excellent communication and interpersonal skills to ensure you build strong relationships with both staff and customers;
  • A strong customer relationship focus;
  • A sound knowledge in safety applications and proficient computer skills including Microsoft Office and ideally Navision Dynamic;
  • A willingness to learn and grow in our expanding business and
  • Assist in warehouse as and when required

    Apply now to hear more about our bonus structure, career opportunities and training plans!

    Job Types: Full-time, Permanent

    Salary: $64,447.38 $85,000.00 per year

    Schedule:
  • 8 hour shift
    Supplementary Pay:
  • Bonus

    Ability to commute/relocate:
  • Traralgon VIC: Reliably commute or planning to relocate before starting work (Required)

    Work (Required)

    • Example 4

    Branch Manager Geelong

    We are excited to be working on behalf Australia s premier commercial painting contractor to find them an exceptional Branch Manage in Geelong. This organisation has a demonstrable track record of providing a complete painting maintenance service and solution.

    This is a fantastic opportunity for a self-motivated, results focused individual to take charge, grow, and develop the business in the Geelong region.

    Reporting to the Victorian Area Manager, the Geelong Branch Manager will be responsible for managing the sales and operations functions and delivering outstanding customer service through operational excellence.

    What are we looking for?

  • A self-motivated, results focused individual with proven performance in driving growth.
  • Experience in multiple project style work, ideally from a painting, facility maintenance or similar background
  • A business and financial acumen with an ability to deliver a positive P & L
  • Relevant business contacts in the region
  • Solution selling experience within a commercial business to business industry
  • A confident attitude with the ability to set goals and drive for results

    The key responsibilities include:

  • Implementing sales strategies to achieve your sales budget
  • Delivering operational outcomes consistent with the highest OHS standards
  • Identifying opportunities to promote solutions to current and potential clients
  • Develop an annual business plan
  • Supporting the training and development of all branch personal
  • Maintaining regular contact with existing and prospective customers
  • Industry networking and building brand recognition
  • Completing estimates and measures with a high level of accuracy
  • Driving financial performance of the branch
  • Working with our contractor base to provide consistency of service

    What s on offer?

  • An uncapped bonus scheme
  • Generous Base Salary
  • Motor Vehicle Allowance
  • Tools of trade including iPhone, iPad and Laptop
  • Training and development opportunities
  • Discounted BUPA coverage
  • My shout internal rewards program offering savings on range of products.

    In return for your hard work, this company offers a great, quick-paced culture, a supportive team environment, flexible working arrangements and company growth. If you are up for the challenge and this role sounds like a great fit for you then hit Apply Now!

    Job Type: Full-time

    Salary: $120,000.00 $160,000.00 per year

    Schedule:
  • Monday to Friday
    Supplemental pay bonus

    • Example 5

    We are currently looking for an enthusiastic "people person" to join our team in Glen Iris, assisting the Branch Manager with all aspects of daily running of our builder's equipment hire branch.

    Experience with equipment is not essential - all training will be provided for a candidate willing and able to learn. The successful candidate will demonstrate a strong customer service ethic and ability to remain organised and efficient in a fast paced retail environment.

    About us:

    Hiredepot is an industry respected supplier of hire equipment to many of Melbourne s best builders.

    Each year our team facilitate over 15,000 hires across our 2 eastern suburbs based depots. Our team works hard to earn the trust of our customers by consistently delivering on our customer service objectives:

  • The right product
  • At the right price
  • In the right condition
  • When it s needed

    About you:

  • You have a strong customer service ethic and enjoy solving problems
  • You are able to communicate vital information efficiently while maintaining a personable demeanour
  • You are able to handle both paperwork and technology comfortably and with a high degree of accuracy
  • You are enthusiastic and self motivated
  • You take pride in earning responsibility as part of building a meaningful career

    A current driver's licence is essential with a good record. Basic mechanical knowledge and some builder's equipment knowledge would also be well regarded, however any other training required will be organised, paid and arranged for the right candidate.

    On offer:

  • Access to staff equipment loan program
  • Plenty of variety - broad range of equipment to learn plus work both indoors and outdoors
  • Opportunity to experience success as part of a motivated and supportive team

    The role:

    Dealing directly with customers, this busy and varied role will include:

  • Understanding and solving customer equipment requirements
  • Pricing and processing hire contracts
  • Instructing and advising on equipment operation
  • Coordinating deliveries including running a small team of drivers
  • Liaising with the workshop and other team members to ensure equipment is available
  • Assisting with preparing equipment for hire, or delivering equipment
  • Working with management to improve the business.

    This is a full time salary position 5 days per week:

    How to apply:

    Hiredepot's A-team are:

  • Admirable
  • Adept
  • Accountable
  • Affirmative
  • Always Applying Ourselves

    If you'd like to join Hiredepot's A-team, please submit your CV and covering letter, complete with references, directed to Daniel Rowland via the Apply button, along with a brief covering letter.

    Job Types: Full-time, Permanent

    Salary: $60,000.00 $70,000.00 per year

    Benefits:
  • Employee discount
  • Free drinks
    Schedule:
  • 10 hour shift
  • Day shift
    Supplemental pay types:
  • Christmas bonus

    Ability to commute/relocate:
  • Glen Iris, VIC: Reliably commute or planning to relocate before starting work (Required)

    Licence/Certification:
  • Australian Drivers Licence (Required)

    Work (Preferred)

    • Example 6

    Sixt is a leading international provider of high-quality mobility services with a track record in growth and innovation. Sixt have over 280,000 vehicles across more than 2,100 locations in 110+ countries, winning awards in customer experience and digital services.

    What can you expect working for SIXT?

    We PRIDE ourselves on providing the best customer service. Join us on our journey to become the fastest, easiest and most valued operator in town, our service is the key factor our success.

    Due to increase of business, one full time Branch Manager position is available to work at SIXT Wollongong branch.

    What is this role about?

    Reporting to the Operation Manager/Company Directors, your prime responsibility will be the overall management of the retail, financial and operational performance of the branch.

    You will be responsible for delivering strong revenue growth, ongoing margin improvements, continuous improvement of service quality and customer excitement and experience, employee satisfaction and development, as well as compliance and health & safety.

    As part of the management team, you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labour resources with demand. You will analyse and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.

    To be successful in this position, our new team member will be able to demonstrate the following:

  • Car and Truck rental experience is preferred with a strong customer service orientation
  • Excellent interpersonal communication skills and a positive attitude, "people person"
  • Good planning, prioritising, organising, strategic and time management skills
  • Proven leadership and management experience in multi-location and/or large volume business
  • Strong strategic & commercial acumen, ability to put forward the commercial strategy.
  • Solution focused, with effective decision making and analytical skills

    Your duties include but not limited to:

    Be responsible for ensuring the efficient operation of the rental counters and car wash area

    Provide sales coaching support to rental counter employees to ensure targets are met and exceeded

    Lead and manage team members on shift

    Develop a strong understanding of current rates, policies and procedures to ensure team member awareness and compliance is maintained

    Ensure customer service issues are dealt with in a prompt and professional manner

    Be flexible to work a seven day rotating roster

    We offer you

    In return for your hard work and dedication, you will be rewarded with:

    Career growth and development opportunities

    Attractive Bonus program

    Excellent organisational culture and a supportive team environment

    Job Type: Full-time

    Salary: $50,000.00 $100,000.00 per year

    Benefits:
  • Employee discount
  • Salary packaging
    Schedule:
  • Rotating roster
    Supplemental pay types:
  • Bonus
  • Commission
  • Performance bonus

    Ability to commute/relocate:
  • Unanderra, NSW: Reliably commute or planning to relocate before starting work (Required)

    Work Authorisation:
  • Australia Start Date: 21/11/2022
    • Our mission

    Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

    Read our editorial guidelines

    Branch Manager job summary

    A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

    Example of a Branch Manager job summary

    Our growing firm is looking for an experienced and ambitious branch manager to oversee all functions of our new location from the hiring of employees to managing customer relations to implementing business strategies. Applicants should have a good combination of analytical and communication skills as well as the ability to adapt to a constantly evolving industry landscape. The ideal candidate should be excited about building a great team and establishing a good rapport with new and existing clients in the area. We’re specifically looking for natural leaders who know what it takes to guide a team to success in a new business region. The successful candidate will value teamwork, transparency and accountability above all else.

    Branch Manager responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

    • Identify, evaluate and manage strategic risks and opportunities.
    • Ensure compliance with company and industry policies and procedures.
    • Increase the overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies and capturing growth opportunities.
    • Maintain fruitful relationships with current customers and establish good relationships with new ones.
    • Develop and oversee sales and marketing strategies.
    • Manage daily operations, especially customer service and finance activities, and make improvements as needed.

    Branch Manager qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • Bachelor’s degree preferred.
    • Excellent communication and writing skills.
    • Great leadership skills.
    • Strong analytical skills.
    • At least two years of experience in management, finance, sales or a relevant business role.
    • Ability to multitask and manage multiple projects at once.

    Hire your next Branch Manager today

    Post a job

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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