Patient Advocate Job Description: Top Duties and Qualifications

Job Description Location: Melbourne | Southern Metropolitan Job type: Not provided Organisation: Monash Health Salary: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health Reference: [phone number]Patient Navigator - Breast Services Full Time Ongoing position working Monday to Friday Based at Moorabbin Hospital Great team environment Acknowledging the vital role they play in providing healthcare to our community, Monash Health proudly supports the WHO [phone number]International Year of the Health and Care Workers. About Monash Health Monash Health is Victoria s largest public health service. We are proud to provide healthcare to one quarter of Melbourne s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities. About Breast Services The Breast Service Program at Monash Health incorporates many services across the patients journey including BreastScreen, Breast Surgery, Breast Care Nurses, Breast Oncology and Radiology, Shared Care and Survivorship. Its focus along the patients pathway is complex and requires detailed coordination to ensure that the patient is provided with safe, high quality and timely care. About the Role Understanding the need for patient confidentiality, the Patient Navigator Breast Services will be responsible for ensuring patient s diagnostic, treatment and clinic review appointments are appropriately timed, sequenced and coordinated; including, where clinically appropriate, for multiple appointments to be booked on the same day. The Patient Navigator Breast Services works closely with the Breast Services tumour stream specialist nurses and doctors who provide support and direction regarding daily work priorities. This includes attending Breast Services tumour stream based clinics to support the multi-disciplinary team to ensure the clinics run smoothly. The Patient Navigator also provides administrative support at the weekly Multi-Disciplinary Meetings (MDMs) by ensuring all required patient diagnostic and pre-treatment assessment data is prepared prior to the meetings, and recording of MDM outcomes. The Patient Navigator will also work closely with the Specialist Consulting Clinics team to ensure that patient s urgent needs are identified and triaged appropriately for initial and subsequent appointments. About you To be successful in this role and be an effective Patient Navigator you will possess the following Organised, proactive and dedicated to doing your best work every day Enthusiastic, compassionate, and able to work both collaboratively and independently as needed High level of attention to detail Excellent customer service and communication skills Understanding of health care faculties and processes committed to supporting us in delivering outstanding healthcare to Victorians in our care What you need: Extensive administrative and customer service skills gained from a specialist healthcare setting, preferred Well-developed IT skills including SmartHealth, iPM and SMR A further qualification in administration, desirable Extensive knowledge of medical terminology Previous experience collating documentation for, and taking minutes at, meetings Working with children s check Australian Work Rights What we offer: Orientation and Introduction to all the stakeholders within the Breast Services The opportunity to visit other organisation that may have similar roles A caring team culture As with all our full time positions, you will have the ability to accrue one day off every four weeks. In addition, you can access other benefits including salary packaging to increase your take-home pay, onsite subsidised staff car parking and a comprehensive Employee Assistance Program (EAP). How to Apply Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles. Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered. Existing Monash Health Employees should apply using your Monash Health employee account. For any queries contact Recruitment Services on [phone number][phone number]Offers of employment can only be made once all required probity checks have been completed. These include: reference checks; a clear Police Check conducted within the last three months; a current Victorian Employee Working with Children s Check (or proof of payment for same);and proof of immunisation. As part of our selection process, you may be invited by email to participate in an on-camera video interview.