How to write an IT Technician job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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IT Technician job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of IT Technician job titles

    IT Technician
    IT Technician (Entry-Level)
    IT Technician (with Linux proficiency)
    IT Technician (Part-Time)
    IT Support Technician

IT Technician job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of an IT Technician job summary

Our busy office currently has an opportunity for a professional and experienced individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated software within the office building. The IT Technician will also be the main point of contact for employee who are experiencing computer issues. This is an excellent opportunity for the right individual to join an established organisation that has experienced significant growth recently.

IT Technician responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to.

Examples of IT Technician responsibilities

    Assist personnel with installation, configuration and ongoing usability of system hardware and software
    Offer daily operations and systems support to personnel
    Verify functionality of hardware and software components
    Troubleshoot hardware and software issues in person, remotely and via phone
    Assist employees with computer problems and answer their questions
    Conduct daily network backup operations

IT Technician qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of IT Technician skills

    Bachelor’s degree in computer science or related field
    3+ years’ experience in computer networks and systems maintenance
    2+ years’ experience on current network operating systems
    Ability to meet deadlines and manage stress effectively in high-pressure situations
    Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
    Strong sense of discretion and confidentiality required

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